When will my Membership pack arrive?
How do I redeem the free Emirates Stadium Tours voucher?
If you are renewing your Full Membership, the voucher in your Season 2018/19 pack is valid until 31st July 2019. You will receive a new voucher in your Season 2019/20 pack that lasts until 31st July 2020. To find out about timings and potential closures feel free to call tours on 0207 619500.
How can I enter competitions and apply to attend events?
All entries need to be submitted by the deadline specified. Winners are selected at random and will be notified if successful.
I don't receive the email newsletters - how do I sign up?
If you are still having trouble receiving these please email email@example.com
How do I access Arsenal Player?
How do I access my account?
Can an adult purchase a ticket with a Junior Gunner?
All tickets are subject to availability. If the Family Enclosure is sold out tickets can be purchased outside the Family Enclosure and the Junior Gunner will pay the full price of the ticket.
A Junior Gunner Membership is only valid for the Membership holder even if a full priced ticket has been purchased on their Membership, this is in compliance with the Terms and Conditions of all Memberships which are non-transferable.
Please see Ticket Rights section for further details
Can I sell my tickets on?
I have not received email confirmation for a booking I have made
Can I cancel a ticket I have purchased via Ticket Exchange?
Will I be offered a Silver Membership?
You will be offered Silver Membership at the end of Cannon depending on your place on the waiting list and availability. You will not be offered Silver Membership prior to the end of Cannon.
What happens if I do not get offered a Silver Membership at the end of Cannon?
Red Membership offers the same great benefits as Silver Membership. The main difference is the ticket purchasing window. Red Members can purchase one month (instead of two months) prior to a fixture and there are a minimum of 3,500 tickets available for every Premier League home match."