When will my Membership pack arrive?

Membership packs will be dispatched in the early stages of Season 2019/20.

How do I redeem the free Emirates Stadium Tours voucher?

There is no need to book in advance, simply take this with you to the Stadium Tours entrance at Emirates Stadium along with your Membership card. Please note, if you do not bring both the voucher and your Membership card, you will be refused entry. To take advantage of this offer, you must be a Full Member, and have received your Membership pack.
If you are renewing your Full Membership, the voucher in your Season 2018/19 pack is valid until 31st​ ​July 2019. You will receive a new voucher in your Season 2019/20 pack that lasts until 31st July 2020. To find out about timings and potential closures feel free to call tours on 0207 619500.

How can I enter competitions and apply to attend events?

These are announced across the course of the season and we’ll send details of how and when you can enter in the bi-weekly newsletters. Details are also posted on Arsenal.com/juniorgunners, and of course in the JG App!
All entries need to be submitted by the deadline specified. Winners are selected at random and will be notified if successful.

I don't receive the email newsletters - how do I sign up?

When you purchase or renew your Membership, make sure we have your correct email address and you have given Arsenal permission to send you emails. Please contact the Box Office on 0207 619 5000 and press option 1 or email ask@arsenal.co.uk

How do I access Arsenal Player?

All you have to do is; log in at arsenal.com/player using your Membership number and password. You'll then have access to all content.

How do I access my account?

Your Membership number will be confirmed in your email confirmation upon purchasing. For data protection purposes, to set your password please visit arsenal.com/membership and select 'Forgotten Password', this will enable you to create your own unique password.

Can an adult purchase a ticket with a Junior Gunner?

Two Silver Adult Members can purchase a ticket with a Junior Gunner in the Family Enclosure when the Silver sale is announced. Red Members can also purchase a ticket within the Family Enclosure with a Junior Gunner when tickets become available on a Red sale.
All tickets are subject to availability. If the Family Enclosure is sold out tickets can be purchased outside the Family Enclosure and the Junior Gunner will pay the full price of the ticket.
A Junior Gunner Membership is only valid for the Membership holder even if a full priced ticket has been purchased on their Membership, this is in compliance with the Terms and Conditions of all Memberships which are non-transferable.
Please see Ticket Rights section for further details

Can I sell my tickets on?

Please see the applicable Terms and Conditions to your ticket for further details. Season ticket holders that are unable to attend a fixture can post their ticket for sale via the Ticket Exchange (please telephone the Contact Centre for further details on 020 7619 5000). This provides other Members with the chance to purchase these seats. Junior Gunners who are unable to attend a fixture can contact the club in writing 72 hours prior to the fixture for a refund minus the booking fees.

I have not received email confirmation for a booking I have made

All bookings can be viewed online by logging in with your Membership number and password. Select the "My Account" tab then "Account History". From here, you have the option to re-send the email to the email on your account.

Can I cancel a ticket I have purchased via Ticket Exchange?

As tickets are purchased directly from a Season Ticket Holder, once the booking has been confirmed, the Ticket Exchange purchase is non-refundable.

Will I be offered a Silver Membership?

The Silver Membership scheme is capped. Spaces within this level of Membership only become available when a current Member decides not to renew the following season.This means limited Memberships are available.
You will be offered Silver Membership at the end of Cannon depending on your place on the waiting list and availability. You will not be offered Silver Membership prior to the end of Cannon.

What happens if I do not get offered a Silver Membership at the end of Cannon?

"If you are not offered a Silver Membership when you leave Cannon, you will be offered Red Membership. If you choose to join Red Membership you will remain on the Silver Membership Waiting List. Should you choose not to, you would lose you place on this waiting list.
Red Membership offers the same great benefits as Silver Membership. The main difference is the ticket purchasing window. Red Members can purchase one month (instead of two months) prior to a fixture and there are a minimum of 3,500 tickets available for every Premier League home match."