How do I redeem the free Emirates Stadium Tours code?
All information about your Junior Gunner free stadium tour code is provided in the email sent to you around a week after renewing or joining. The email’s subject line is ‘Your FREE Stadium Tour Code’
How can I enter competitions and apply to attend events?
These are announced across the course of the season, and we’ll send details of how and when you can enter them in your monthly newsletters. Details are also posted on Arsenal.com/juniorgunners
All entries need to be submitted by the deadline specified and are subject to each competition’s terms and conditions.
All entries need to be submitted by the deadline specified and are subject to each competition’s terms and conditions.
I don't receive the email newsletters - how do I sign up?
When you purchase or renew your Membership, make sure we have your correct email address and you have given Arsenal permission to send you emails. Please contact the Fan Services on 0207 619 5000 and press option 1 or email ask@arsenal.co.uk
How do I access my account?
Your Membership number will be confirmed in your email confirmation upon purchasing. You will will also be asked to activate and set a password on your account.
Can an adult purchase a ticket with a Junior Gunner?
Two Silver Adult Members can purchase a ticket with a Junior Gunner in the Family Enclosure when the Silver sale is announced. Red Members can also purchase a ticket within the Family Enclosure with a Junior Gunner when tickets become available on a Red sale.
All tickets are subject to availability. If the Family Enclosure is sold out tickets can be purchased outside the Family Enclosure and the Junior Gunner will pay the full price of the ticket.
A Junior Gunner Membership is only valid for the Membership holder even if a full priced ticket has been purchased on their Membership, this is in compliance with the Terms and Conditions of all Memberships which are non-transferable.
Please see Ticket Rights section for further detail.
All tickets are subject to availability. If the Family Enclosure is sold out tickets can be purchased outside the Family Enclosure and the Junior Gunner will pay the full price of the ticket.
A Junior Gunner Membership is only valid for the Membership holder even if a full priced ticket has been purchased on their Membership, this is in compliance with the Terms and Conditions of all Memberships which are non-transferable.
Please see Ticket Rights section for further detail.
I have not received email confirmation for a booking I have made
All bookings can be viewed online by logging in with your Membership number and password. Select the "My Account" tab then "Account History". From here, you have the option to re-send the email to the email on your account.
Can I cancel a ticket I have purchased via Ticket Exchange?
As tickets are purchased directly from a Season Ticket Holder, once the booking has been confirmed, the Ticket Exchange purchase is non-refundable.
Will I be offered a Silver Membership?
The Silver Membership scheme is capped. Spaces within this level of Membership only become available when a current Member decides not to renew the following season.This means limited Memberships are available.
You will be offered Silver Membership at the end of Cannon depending on your place on the waiting list and availability. You will not be offered Silver Membership prior to the end of Cannon.
You will be offered Silver Membership at the end of Cannon depending on your place on the waiting list and availability. You will not be offered Silver Membership prior to the end of Cannon.
What happens if I do not get offered a Silver Membership at the end of Cannon?
If you are not offered a Silver Membership when you leave Cannon, you will be offered Red Membership. If you choose to join Red Membership you will remain on the Silver Membership Waiting List. Should you choose not to renew, you would lose you place on this waiting list.
