Step-By-Step Guides

Check out our step-by-step video guides to find out how to download and use your digital pass:

- Find out how to download your digital pass to your iPhone
- Find out how to download your digital pass to Android

Transferring your ticket to someone else

If you're a Season Ticket Holder and wish to transfer your seat to a friend or family member, you must use the  Ticket Transfer Service  as your pass no longer has a barcode that can be screenshotted. You can transfer a ticket to anyone with a free Arsenal Ticketing account.  Click here to read a guide on how to use Ticket Transfer.

Looking ahead to next season

Your physical membership card will still work for the remainder of this season. However, we encourage you to use your digital pass moving forward, as from next season (2023/24), entry to Emirates Stadium will be via digital pass only. We will be in touch with all Season Ticket Holders and Members with further details ahead of the new season.

We are here to help

You can find some helpful FAQs here. If you’re unsure or would like further assistance with your digital pass, our team will be located at South West Collections Office by Turnstile A for the remaining home matches to assist supporters with any questions.

If you do not have a smartphone that supports digital ticketing, please fill in this form and a member of the team will contact you before July 31 to let you know how to access Emirates Stadium for the 23-24 season. Additionally, if you would like a member of the team to explain the changes in more detail, please submit our Enquiry Form and our Fan Services team will be in touch. 

If you require additional assistance using your digital pass or have access requirements, please contact our Disability Liaison Team on 0207 619 5000 Option 2 or please use our  Enquiry Form to get in touch with the team.