Step-By-Step Guides

Check out our step-by-step video guides to find out how to download and use your digital pass:

- Find out how to download your digital pass to your iPhone
- Find out how to download your digital pass to Android

Transferring your ticket to someone else

If you're a Season Ticket Holder and wish to transfer your seat to a friend or family member, you must use the  Ticket Transfer Service  as your pass no longer has a barcode that can be screenshotted. You can transfer a ticket to anyone with a free Arsenal Ticketing account and they will be emailed a PDF ticket from  Click here to view our guide on how to use Ticket Transfer.

We are here to help

You can find some helpful FAQs here. If you’re unsure or would like further assistance with your digital pass, our team will be located at the Box Office (located next to The Armoury) on matchdays and will be able to help answer any questions regarding your digital pass. If you need support with your digital pass, we recommend arriving early to ensure there is no delay to your entry to the stadium this season. 

Alternatively, you can submit an enquiry via our online form here , selecting the option 'digital pass' with any questions and a member of our Fan Services team will be in touch.

If you require additional assistance using your digital pass or have access requirements, please contact our Disability Liaison Team on 0207 619 5000 Option 2 or please use our  Enquiry Form to get in touch with the team.