Welcome to The Arsenal Ticket Exchange, where Season Ticket Holders and Members unable to attend a game can sell their tickets to fellow Arsenal Members.
Login and use this service for any sold-out home fixtures
Buying and selling tickets on the Ticket Exchange
Silver and Red Members can buy and sell full-priced tickets on the club’s Ticket Exchange. This service offers Members further flexibility should they not be able to attend a game and provides a secure and convenient platform to resell further tickets to fellow Arsenal members.
Season Ticket Holders and Members who are unable to attend a game can make their ticket available on the Ticket Exchange once the match is sold out (subject to restrictions).
To ensure that tickets are being used by genuine Arsenal supporters and members, we are making a change to the way that Ticket Exchange will operate. Ticket Exchange access will initially be limited to members who entered and were unsuccessful in the ballot. The Exchange may open to other members ahead of the game; this will be communicated on a match-by-match basis via the relevant ticket information page.
These unsuccessful members will be given the chance to purchase tickets via Ticket Exchange during their set Membership sales period once data checks have been put in place to ensure that genuine members are correctly given access to Ticket Exchange.
If purchasing a seat on the ticket exchange as a match by match member please note you will have to select the right price class for the seat that matches your membership age restrictions prior to adding to the basket otherwise you will not be able to checkout and will have to release the seat from you basket. If your price class does not show then this means the price class limits have been met for your price class in that event and you will have to select adult price.
Once the Silver ballot has concluded unsuccessful Silver Members will gain priority access to the Ticket Exchange. Once the Red ballot has also concluded, all unsuccessful members will have access to Ticket Exchange.
Members will not be able to access Ticket Exchange during the exclusive period if they:
- Have not entered the ballot.
- Were successful in the ballot (regardless of whether their ticket is resold on Ticket Exchange).
- Have a membership number that has been suspended or banned for suspicious activity
- The application does not meet the subsequent ballot requirements and the application is removed, i.e. members entering in the Family Enclosure ballot that do not meet the area restrictions meaning the application is not balloted.
- If one or more members in your application were successful in a separate ballot and have a ticket for the fixture then the whole application is removed and will not have access.
When a ticket sells, the Member’s digital pass will be disabled for the game and the buyer's digital pass will be activated. Season Ticket Holders are not charged a fee if their their ticket sells via the Ticket Exchange service. Members are charged a 10% admin fee if their ticket sells via the Ticket Exchange service. The credit for the ticket sale (less an administrative charge for Silver/Red Members) will appear in the Member’s Cashback account and funds can be withdrawn throughout the season using the Cashback service during the monthly windows advertised below.
By selling a ticket on the Ticket Exchange, Members can earn 50 My Arsenal Rewards points. If Members post and sell their ticket on the Ticket Exchange within 24 hours of it opening, they’ll earn an additional 25 My Arsenal Rewards points. Note, the ticket must be sold for points to be allocated.
Season Ticket Holders who post their seat on the Ticket Exchange earn an attendance stamp towards:
· Minimum Seat Utilisation requirement whereby Season Ticket Holders must attend a minimum number of games across a season.
· Earning Attendance Trophies - meaning they could gain priority access to cup final tickets
Disability Access Members
Disability Access members who wish to list their tickets on our Ticket Exchange or you would like to transfer your tickets to friends or family members, please see all information for DA members here. The Disability Liaison Team can be contacted by calling 0207 619 5000 (Option 2).
The Cashback Service
The Cashback service will be available throughout each season during monthly Cashback windows.
Cashback provides a way of reimbursing Members who have accrued monies via Ticket Exchange. Members can withdraw their funds directly into their bank account during the designated Cashback windows. Please note, this service is only available for UK bank account holders only. Members based overseas are able to complete a form to request the withdrawal of any funds.
Please be reminded that funds will clear into your account after a minimum of 10 working days have passed from when the Cashback service has closed. Members based outside of the UK should allow 21 working days.
If you submit incorrect details, the funds will return to your account to be withdrawn at a future window.
Additional Information
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