Ticket Exchange, buyer Frequently Asked Questions.
Who is eligible to use the Ticket Exchange service to buy a ticket?
Current Silver, Red, Cannon and Junior Gunner Members are eligible to purchase tickets from the Ticket Exchange.
I am a Platinum/Gold Level Member can I buy a ticket using this service?
No, only Silver, Red, Cannon and Junior Gunner members can buy tickets via this service.
What will I be charged to use this service?
There is no additional charge over the standard booking fees that are in place for an online booking.
When will the Ticket Exchange service be available for a fixture?
The Ticket Exchange will only be made available for certain fixtures once all tickets have sold out.
What happens after I have purchased a ticket?
You receive a confirmation email containing the relevant seat information; simultaneously your digital pass will be activated with the relevant fixture, unless stated otherwise.
I have purchased a ticket via Ticket Exchange but am no longer able to attend the match can I get a refund?
No, unfortunately you will not be able to get a refund. However, you will be able to use the ticket exchange to allow another member to purchase your ticket.
I have a question that's not covered above, how can I get assistance?
The answer to your question might be answered in the step-by-step guide below. If not, you can search our extensive Help Centre which contains lots of useful information about the Club's Ticketing Services and more. If you're unable to find the answer to your query, you can call the Fan Services Team on 020 7619 5000.
Tickets purchased via the Ticket Exchange are subject to the Home Match Ticket / Electronic Entry Terms and Conditions.
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