Q. Who is eligible to use the Ticket Exchange service to sell their seat(s)?
A. Platinum (Club Level) or Gold Level members of the Arsenal Membership Scheme can use this service to sell their seat(s) for a forthcoming fixture.
Q. I am a Gold Level member in the Family Enclosure can I use the Ticket Exchange service?
A. Unfortunately you will not be able to use this facility online, however, please telephone the Contact Centre on 020 7 619 5000 for more details.
Q. I am a Gold Level member in the Disabled Enclosure can I use this service?
A. Unfortunately you will not be able to use this facility online, however, please contact the Disability Team on 020 7619 5050 for more details.
Q. I am a Gold Member, can I post my seat for sale via the Ticket Exchange service for Champions League fixtures?
A. Yes, tickets for UEFA Champions League fixtures can be sold on Ticket Exchange. This excludes ticket holders who are currently relocated due to UEFA requirements who should telephone the Contact Centre on 020 7 619 5000 for more details.
Q. I am a Silver / Red Member can I sell my ticket using this service?
A. No. Unfortunately, you will not be able to sell your tickets via this service.
Q. Is this service available over the telephone?
A No unfortunately due to the number of exchanges that are likely to take place and the need for automation this is an online service only available through www.arsenal.com.
Q. How do I view my Ticket Exchange account?
A. You can view your Ticket Exchange account entering your membership number & password into the Online Box Office. Under the Account History section select Ticket Exchange and you view a full Ticket Exchange history.
Q. How do I use the Ticket Exchange service?
A. A full step-by-step guide to this service will be available on www.arsenal.com.
Q. My friend does not have access to a computer can I trade on his behalf via the Ticket Exchange service?
A. Yes, please ensure that if you are posting tickets on behalf of another season ticket holder that they are added to level 2 of your online network prior to the process.
Q. What is My Network?
A. Adding members to your network will make it easier for you to use our online services. A full step-by-step guide to this service will be available on www.arsenal.com
Q. How much will I be charged for the Service?
A. If a seller posts their ticket on Ticket Exchange to be sold through the Club a nominal fee of approximately 10% will be applied. If the seller sells their ticket directly to a Member of their choice via Ticket Exchange a 4% charge will apply.
Please note the fee will be deducted from the Season Ticket match day ticket price and not the advertised member’s price.
Q. When will I receive the sum credited to my account for the matches I have traded?
A. The balance of your account will be deducted from your season membership renewal charge.
Q. Can I use Ticket Exchange for any Arsenal home fixture?
A. The Ticket Exchange service will only be made available for certain fixtures once all tickets have sold. (Please check www.arsenal.com for availability)
Q. What can I do if I have registered my seat for sale and then change my mind?
A. If your seat remains unsold you will have the facility to cancel.
Q. I have sold my seat through the Ticket Exchange service and now wish to attend the fixture that I have sold the ticket for, is there anything I can do?
A. Unfortunately not.
I am a Platinum member; can I use the service to resell ticket(s) for Capital One Cup fixtures (formerly the Carling Cup)?
A. Unfortunately, the service will not be available for Capital One Cup fixtures (formerly the Carling Cup).
Q. What is the latest I can register my seat for sale?
A. The deadline time is usually 3pm on the Friday prior to the fixture.
Q. When can I put my seat up for sale?
A. You will be able to register your seat once all tickets have sold out for a fixture.
Q. Is there a limit to how many times that I can trade a seat in a season?
A. Subject to Ticket Exchange being ‘live' for a fixture, you can trade as many times as you wish.
Q. Are there any other ways that I can resell my ticket?
A. No, Ticket Exchange is the only official and legal way for Platinum/Gold members to resell their seats.
Q. Can I check the status of my posted seat(s) online?
You can view your Ticket Exchange account entering your membership number & password into the Online Box Office. Under the Account History section select Ticket Exchange.
Q: Will I be notified on the status of my seat once the service has closed?
A: We would always recommend that you visit your online account for confirmation on the status of your seat once the service has closed. If you do not have access to your online account or have not received notification on the status of your seat you can alternatively contact Arsenal Box Office on 0207 619 5000, Monday- Friday 9:30am-5:00pm.
Q. I have more than one season ticket seat within my network that I wish to post via the Ticket Exchange. Can I post them so they can only be sold as a group?
A. At present, it is not possible to restrict your group to be sold in this way via the Arsenal Ticket Exchange. Each seat will be posted individually for resell once successfully posted.
Q. My season ticket is relocated for UEFA Champions League games. Can I post my seat on the Ticket Exchange for resell?
A. As you receive a discount on your season ticket, you will only be able to post your seat for UEFA Champions League games from the Quarter Final stage onwards.
Copyright 2018 The Arsenal Football Club plc. Permission to use quotations from this article is granted subject to appropriate credit being given to www.arsenal.com as the source.