When will my Membership pack arrive?

We aim to begin the dispatch of Membership packs in August/September 2021.

How do I redeem the free Emirates Stadium Tours voucher?

For Full Members, all information about the free Emirates Stadium Tour will be provided directly via email.

How can I enter competitions and apply to attend events?

These are announced across the course of the season, and we’ll send details of how and when you can enter them in your monthly newsletters. Details are also posted on Arsenal.com/juniorgunners, and of course in the JG App!

All entries need to be submitted by the deadline specified. Winners are selected at random and will be notified if successful.

I don't receive the e-mail newsletters. How do I sign up?

When you purchase or renew your Membership, make sure we have your correct email address and you have given Arsenal permission to send you emails. Please contact Fan Services on 0207 619 5000 and press option 1 or email ask@arsenal.co.uk

How do I access Arsenal Player?

All you have to do is; log in at arsenal.com/player using your Membership number and password. You'll then have access to all content.

How do I access my account?

Your Membership number will be confirmed in your email confirmation upon purchasing. For data protection purposes, to set your password please visit arsenal.com/membership and select 'Forgotten Password', this will enable you to create your own unique password.

Can an adult purchase a ticket with a Junior Gunner?

Two Silver Adult Members can purchase a ticket with a Junior Gunner in the Family Enclosure when the Silver sale is announced. Red Members can also purchase a ticket within the Family Enclosure with a Junior Gunner when tickets become available on a Red sale. All tickets are subject to availability. If the Family Enclosure is sold out tickets can be purchased outside the Family Enclosure and the Junior Gunner will pay the full price of the ticket. A Junior Gunner Membership is only valid for the Membership holder even if a full priced ticket has been purchased on their Membership, this is in compliance with the Terms and Conditions of all memberships, which are non-transferable.

Please see Ticket Rights section for further details.

Can I sell my tickets on?

Please see the applicable Terms and Conditions to your ticket for further details. Season ticket holders that are unable to attend a fixture can post their ticket for sale via the Ticket Exchange (please telephone the Fan Services for further details on 020 7619 5000). This provides other Members with the chance to purchase these seats.

I have not received e-mail confirmation for a booking I have made.

All bookings can be viewed online by logging in with your Membership number and password. Select the "My Account" tab then "Account History". From here, you have the option to re-send the email to the email on your account.

Can I cancel a ticket I have purchased via Ticket Exchange?

As tickets are purchased directly from a season ticket holder, once the booking has been confirmed, the Ticket Exchange purchase is non-refundable.

I have a question about my Membership - who should I contact?

If you have any questions, including around cancelling your Membership, please email membership@arsenal.co.uk