FAQ

My Arsenal Rewards is our new Club rewards scheme, exclusive to paid Arsenal Members. Through My Arsenal Rewards you will earn points for your interaction and engagement with the Club, including when attending matches, and be able to redeem these points against a range of exclusive rewards, including money-can’t-buy experiences. All rewards will be made exclusively available through the My Arsenal Rewards portal, which will be home to rewards from our Club Partners and other third-party organisations.

All paid members aged 16 and over in the UK and internationally are eligible to participate in My Arsenal Rewards. Unfortunately My Arsenal Rewards does not extend into our Junior Gunner membership tiers.

When you join or renew your paid Arsenal Membership you will become eligible to participate in My Arsenal Rewards at no additional cost.

To redeem points you have earned you must have a computer or mobile device to access the My Arsenal Rewards portal. If you are using an iPhone device, your device must be running the iOS 13 operating system or above in order to access the My Arsenal Rewards portal. If you are using an Android device, your device must be running the Android 7 operating system or above in order to access the My Arsenal Rewards portal.

You can log in to the My Arsenal Rewards portal on your computer by visiting arsenal.com and signing in with your membership number and password. Following this, you can then access your unique My Arsenal Rewards passport, where you can follow the ‘My Arsenal Rewards account’ link to visit the My Arsenal Rewards portal.

You can log in to the My Arsenal Rewards portal on your smartphone by downloading the Arsenal Official App and signing in with your membership number and password. Following this, you can then access your unique My Arsenal Rewards passport, where you can follow the ‘My Arsenal Rewards account’ link to visit the My Arsenal Rewards portal.

My Arsenal Rewards points are the currency of the My Arsenal Rewards programme. The points can be redeemed for rewards through the My Arsenal Rewards portal. You will need to redeem the points you have earned to purchase a reward, enter a prize draw or auction.

My Arsenal Rewards points can be earned in a number of ways for your interaction and engagement with the Club, including when you purchase tickets, attend matches and engage with content on the My Arsenal Rewards portal. The full list of points earning opportunities can be found via the ‘Earn Points’ link on the My Arsenal Rewards portal.

No, you cannot purchase points.

Yes, points will expire at the end of each season. The number of days remaining before points expiry will be indicated on your My Arsenal Rewards passport that can be seen when signing in to arsenal.com and the Arsenal Official App.

Please visit help.arsenal.com/support/home to create a new enquiry if you believe there has been an error in your points calculation, making sure you specify the number of points you believe to be missing from your account and from which transaction or engagement these points were earned.

No, points cannot be earned by attending away matches.

My Arsenal Rewards points can be redeemed against a range of active rewards on the My Arsenal Rewards portal. You must have the correct number of points in your My Arsenal Rewards account for a reward to be purchased, or to enter a prize draw or auction. Some rewards may have limited stock. Please be aware your My Arsenal Rewards points will expire at the end of the season.

There is not a defined value on how much a single My Arsenal Rewards point is worth.

Your My Arsenal Rewards points can be redeemed by visiting the My Arsenal Rewards portal and purchasing rewards, entering auctions or prize draws with your points. Our range of rewards available on the My Arsenal Rewards portal will be frequently updated so make sure to revisit to check out the latest rewards you can redeem your points against.

There will be opportunities to redeem points through the My Arsenal Rewards portal against Partner rewards, in the same way that points can be redeemed against Arsenal rewards.

No, My Arsenal Rewards points are only valid for use via the My Arsenal Rewards portal.

If your query concerns the My Arsenal Rewards programme, points earning opportunities or points redemption, please submit your enquiry via our New Enquiry Form or contact our team by telephone on 0207 619 5000 (Monday to Friday 09:30 – 17:00) and our team can arrange for a replacement.

Your personal details can be viewed under your ‘Account’ on the My Arsenal Rewards portal. Your personal details should be updated via the Arsenal Online Box Office at: eticketing.co.uk/arsenal/.