External FAQs – Potential Carabao Cup Final | Carabao Cup | News

MAR, Trophies & Priority Window

Q: Am I included in the priority access for cup final tickets?

A: See below

Included: Gold & Platinum Members for the 21/22 season (inc. Disabled Members)
Excluded: Diamond Club, Box Holders, The WM, The Avenell Club and GA Members (Red, Silver, Purple, JG, Cannon etc), Gold and Platinum Members on a Season Ticket Holiday.
Note: Previous Travel Club members who had access to cup final tickets through the away scheme will now not be eligible due to the change in the Cup Final policy.

Q: Can I use away attendance towards being included in the priority window?

A: No. Previous cup final priority windows have been based on away points – Season Ticket Holders could be eligible by attending three or more away fixtures, however this season you must have either attended all home Carabao Cup fixtures OR at least 10 home Premier League Fixtures.

Q: How do I see my trophies?

A: See below

Log into the My Arsenal Rewards hub
Once logged in, navigate to the ‘Challenges’ section on the home page of the MAR hub to see how many attendance challenges you have completed
Trophies you have earned can be seen in the ‘Wallet’ section on the My Arsenal Rewards hub
When logged into your account, your ‘Wallet’ is viewable on the menu bar at the top of the screen

Challenges:

https://www.arsenal.com/sites/default/files/images/MAR%20Challenges.png

Wallet:

Q: If I had Covid and couldn’t attend a game, can I still get the trophy and still get priority access to cup final tickets?

A: No, unfortunately you will not be eligible for priority ticket access unless you attended all home Carabao Cup games OR at least 10 Premier League home matches.

Any Season Ticket holder unable to attend the Sunderland fixture because of Plan B restrictions had the option to use Ticket Transfer to transfer their ticket to a friend or family member. Ticket Transfer was enabled for Gold Members as an exceptional measure for this game. Any tickets transferred using this service count towards the earning of a trophy as long as the recipient of the transferred ticket attended the match.

Q: I attended ‘x’ Carabao Cup game/Premier League game, but the attendance didn’t count towards a trophy – can I still be part of the priority window?

A: Following the Carabao Cup Semi-Final against Liverpool on 20 January, it will 24 hours for the Carabao Cup trophy to appear in supporters’ accounts. If more than 24 hours have passed and they still have not received the trophy, please see the question below.

Q: Do I need to have attended just Cup games or both Cup and Premier League games to be eligible for priority ticket access?

A: To gain priority ticket access to the League Cup Final, Gold and Platinum members must have collected either the Carabao Cup Trophy (all four home Carabao Cup games attended) OR the 10 Match Premier League Trophy.

This includes all games up to and including the Carabao Cup Semi Final second leg fixture vs Liverpool on 20th Jan 2022.

Q: How do you track my attendance to games?

A: Attendance will count towards a trophy if the supporter uses their physical or digital access card to personally attend the game. Attendance will also count if a supporter is issued a Ticketfast PDF ticket for any reason.

Q: Will my attendance count towards a Trophy if I use Ticket Transfer?

A: If a Gold or Platinum member used Ticket Transfer for a game and the recipient attended the game, this attendance counts towards the member’s Trophy for the relevant competition.

This includes all games up to and included the Carabao Cup Semi Final second leg fixture vs Liverpool on 20th Jan 2022.

Q: If I use Ticket Exchange, will I still get attendance towards a Trophy?

A: If a Gold or Platinum member used Ticket Exchange for a particular game, they will have earned My Arsenal Rewards points, but that fixture will not contribute towards them earning the Trophy for the relevant competition.

Q: Can I get priority access for cup tickets using my MAR points?

A: No, Ticket eligibility for the Carabao Cup Final will not be linked to My Arsenal Rewards points, only Trophies. My Arsenal Rewards points will be accrued for attending games which can be used to redeem for specified rewards, prizes, and money-can't-buy experiences.

Q: What happens after the priority window is over for people who had all of the cup Trophies?

A: Once the priority access tickets have been allocated, any tickets that remain for the Carabao Cup Final will be balloted to Gold and Platinum members in line with the previous Cup Final ticket policy.

Q: How many tickets can I purchase in the priority window?

A: One ticket per eligible membership. Eligible members will have earned the Carabao Cup trophy or the 10 Match Premier League Trophy.

Q: I am eligible for the priority window, what information is required at the time of booking my ticket?

A: You will need to have the following information to hand in order to book your ticket(s):

Before Purchase:

Ensure that each additional Member is assigned to your online Network prior to your transaction. Find more information on My Network here.
Ensure that your password has been updated to include letters and numbers, use between 8-32 characters and it should contain at least one capital letter.

At Time of Purchase:

Your individual Platinum/Gold seven-digit membership number(s)
A valid password and email address for the lead Member (Main Applicant)
Credit/debit card

Balloting Process & Windows

Q: I’m not eligible for the priority booking window, how can I access cup final tickets?

A: Gold and Platinum members wishing to purchase tickets must complete an online registration via their Online Box Office Account within the allotted time period.

If the club receives more registrations than tickets available, a random ballot will be held.

Once the ballot registration period has closed, successful applicants will be invited to purchase tickets.

The club would like to stress that the success of registrations will not be on a first come first served basis and everyone will stand an equal chance provided registration is made within the allotted time period.

To simplify the registration process, Members can apply in groups of up to 6. If supporters register in a group, you will be balloted as a group.

Q: I am a Silver Member/ Junior Gunner Member/Red Member/Travel Club Member can I apply?

A: Not currently as Season Ticket Holders receive priority for Cup Final Tickets. Following the Season Ticket Holder registration window, any remaining tickets will be made available to other Arsenal Members to purchase. Any ticket availability will be advertised on the Ticketing & Membership page on Arsenal.com.

Q: I am a Purple Member can I apply?

A: Not currently as Season Ticket Holders receive priority for Cup Final Tickets. Following the Season Ticket Holder registration window, any remaining tickets will be made available to other Arsenal Members to purchase. Any announcement regarding possible ticket availability will be advertised on the Disabled Supporters Section of Arsenal.com

Q: When is the ballot registration period?

A: The ballot registration period will open at 2pm on Monday 31st January and close at 12pm (noon) on 4th February.

Q: When are the ballot booking windows?

A: Successful applicants can purchase tickets from 10am on Monday 7th February until noon on Wednesday 9th February.

Q: Can I enter the ballot to purchase with other Members?

A: To simplify the registration process Members can apply for tickets in groups of up to 6. If supporters register in a group, you will be balloted as a group.

If you wish to apply for tickets as part of a group, you need to add all relevant members to your ‘Network’ via your Online Box Office account. Please click here to see instructions on setting up your ‘Network’. All members

Q: If I apply as a group, will the whole group be successful?

A: If you have applied as a group, the whole group will either be successful or unsuccessful.

Q: What is the maximum number of Members allowed to register per application?

A: A maximum of 6 valid Members per application (including lead Member).

Q: How many tickets am I entitled to apply for?

A: Platinum/Gold Members can register for one ticket per valid membership.

Q: Which price band will I be applying for in the ballot?

A: Once the registration window has closed, a ballot will be run if demand for tickets exceeds the supply. Following this, successful applicants will be invited to purchase tickets in an allotted time period, and they can select the ticket from the available tickets – the price will vary depending on the ticket selected to purchase.

Q: I do not have access to a computer how do I register?

A: It is much quicker and easier to register online. However, if you are unable to do so, please contact the Club as below:

Gold Members should call the Fan Services Team on +44 (0)20 7619 5000

Platinum Members should call the Platinum Memberships on 0345 262 0001 (option 1), or +44 (0)20 7619 5005 from outside the UK

Q: How and when will I know if my registration has been successful?

A: Lead applicants will be emailed the ballot result in the afternoon on Friday 4th February.

Q: How are seats selected if my registration is successful?

A: When booking either by phone or online, seats are issued on a best available basis, within each price point selected at that particular time.

Q: My details have changed since I submitted my registration. What can I do?

A: The lead Member of the registration application should contact the Club on the relevant telephone number:

Gold Members should call the Fan Services Team on +44 (0)20 7619 5000
Platinum Members should call the Platinum Memberships on 0345 262 0001 (option 1), or +44 (0)20 7619 5005 from outside the UK

Q: Can I cancel an application that has already been submitted?

A: The lead Member of the registration application should contact the Club on the relevant telephone number:

Gold Members should call the Fan Services Team on +44 (0)20 7619 5000

Platinum Members should call the Platinum Memberships on 0345 262 0001 (option 1), or +44 (0)20 7619 5005 from outside the UK

Q: Once I receive confirmation that my registration has been submitted, does this guarantee that my application will be successful?

A: No, should we receive more registrations than tickets available, a random ballot will be held.

Q: If I am successful with my registration, what credit/debit cards are accepted when booking tickets by phone or online?

A: MasterCard and Visa are the only cards accepted for this service.

Q: What are the ticket prices and booking charges for this service?

A: Ticket prices and booking charges will be announced via Arsenal.com in due course.

Q: I can’t register myself or my group via my Online Box Office account?

A: If you are having difficulty with your registration, please contact the Club on the relevant telephone number:

Gold Members should call the Memberships Team on +44 (0)333 321 9985
Platinum Members should call the Platinum Memberships on 0345 262 0001 (option 1), or +44 (0)20 7619 5005 from outside the UK

Wembley Information

Q: What form of tickets can I bring to Wembley?

A: PDF tickets (e-tickets) will be sent to all ticket holders via email. Please ensure you print your ticket to ensure speedy access into the stadium on the day.

Wembley Disability Access: