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Frequently Asked Questions

The boys lift the FA Cup

 

Q. Why has the club made the decision to implement this change to the Cup Final policy from the 2021/22 season?

A. This is based on ongoing feedback from many supporters. We feel it is a fairer policy to reward our Gold and Platinum members who have a high level of attendance for our home games, rather than basing priority access on attendance at away matches over several seasons. We always receive a very limited number of away tickets and the very high level of demand for each away match means that it is difficult for many of our fans to accumulate away credits.  Our change in approach ensures that more fans will have the opportunity to secure tickets to domestic and European Cup Finals. 

Q. What is the criteria I need to meet as a Gold or Platinum member to gain priority access to tickets for FA Cup Finals and Semi-Finals, Carabao Cup Finals and European Final?

A. You will need to attend all home fixtures in the relevant cup competition, therefore earning the My Arsenal Rewards Cup Trophy, as well as earning the Trophy for the qualifying number of Premier League home matches.

For the Premier League, there will be multiple trophies available. A My Arsenal Rewards Premier League Trophy will be earned for attending 5, 10, 15, 16, 17, 18 or 19 Premier League matches throughout the season. Attendance does not need to be consecutive to count towards these trophies​.

 As an example, in order to guarantee your ticket to an FA Cup Semi-Final, you may be required to have earned your My Arsenal Rewards FA Cup Trophy and your 15 match My Arsenal Rewards Premier League Trophy.

Q. What happens if we progress to a Semi-Final/Final but there are no home games in any of the cup competitions and we are unable to collect the My Arsenal Rewards trophies?

A. In this scenario, the qualification criteria will be based solely on earning the relevant My Arsenal Rewards Premier League Trophy.

Q. How can I view the My Arsenal Rewards Trophies?

A. You can see your trophies in your My Arsenal Rewards account. To view them:

  • Log onto the My Arsenal Rewards hub using your membership number and password
  • Navigate to the ‘Challenges’ section on the My Arsenal Rewards Hub
  • You can see all the challenges you can participate in on the home page
  • Trophies you have earnt can be seen in the wallet section of your account on the My Arsenal Rewards hub

Q. Did you consult with any fan groups when making this decision to change the Cup Final policy?

A. Yes, we consulted a number of our supporters’ groups and fan representatives, including The AST and AISA. Many supporters have been requesting a change to the policy for several years and the feedback on our proposal has been universally positive.  

Q. If I ensure my seat(s) is/are utilised for a home fixture by transferring my ticket(s) via the Ticket Transfer service, will this count towards the Trophy for the relevant competition?

A. Yes, ensuring your seat is utilised via the Ticket Transfer service will count towards the My Arsenal Rewards Trophy, providing the recipient attends the game. Please be aware that where Ticket Transfer has been used, the attendance counting towards your Trophy will only be visible following development to the My Arsenal Rewards hub, scheduled for release in January 2022.

Q. If I ensure my seat(s) is/are utilised for a home fixture by posting and selling via the Ticket Exchange, will this count towards the trophy for the relevant competition?

A. No, selling your seat via the Ticket Exchange service will not count towards your attendance total. We do not believe it is fair that members should be able to recoup funds from the resale of their ticket and be rewarded with an attendance credit.

Q. I am a Gold or Platinum member on the away scheme and have been granted a two-year guaranteed window to purchase away tickets while the scheme is phased out. Does this extend to the Cup Semi-Finals and Finals?

A. No, you will need to meet the new home attendance criteria detailed in the communication and earn the relevant My Arsenal Rewards Trophies for each competition. Away attendance points will no longer be considered for Cup Semi Final and Final ticket access.

Q. I am a Travel Club member on the away scheme and do not attend home fixtures. What is the cup final process I now need to follow?

A. Priority ticket access for Cup Semi-Finals and Finals will be given to our Gold and Platinum members who have achieved the relevant My Arsenal Rewards Trophies based on home attendance. A ballot will be held for all other Gold and Platinum members who do not meet the qualifying criteria for the priority purchase window​.

If any tickets remain after these booking windows have concluded, we will then communicate to all other members, subject to availability, as is the current process.

Q. I am a Silver/Purple/Red/Junior Gunner member and have attended all home fixtures. Will I be considered for a Cup Final ticket, or will I have to wait for any remaining availability after all Gold and Platinum member booking windows have closed?

A. Should any tickets remain after the Gold and Platinum member booking windows have concluded, they will be offered to Silver, Purple, Red, Junior Gunner and Travel Club members in line with the current ballot process.​

Q. If I am missing an attendance stamp that should count towards a Trophy for the relevant competition, what should I do?

A. Please contact myarsenalrewards@arsenal.co.uk quoting your membership number and the fixture and competition that is missing from your attendance ‘Challenge’

Q. If I am missing Trophy, what should I do?

Please contact myarsenalrewards@arsenal.co.uk quoting your membership number and the fixture(s) and competition(s) that is missing from your attendance ‘Challenge’

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