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2019/20 season: credits and refunds to supporters

Emirates Stadium

As a result of recent Government statements and Premier League discussions it is now sadly inevitable that due to the COVID-19 pandemic our remaining home and away matches of the 2019/20 season will be played behind closed doors, with no fans present.
 

These unprecedented times have changed so much in all of our lives and although the UK Government strategy means that we now intend to complete the 2019/20 season respecting new parameters, we are disappointed at the prospect of fans not being at matches in the near future. Like everyone, we look forward to the day when we are all able to safely return to matches.  

As previously stated, supporters will be entitled to a credit or refund for any match tickets or hospitality they have already purchased for future behind-closed doors matches in the 2019/20 season. Whether as part of a season ticket or for an individual match, supporters will be offered a credit for next season or a refund. This behind-closed doors credit will be in addition to the two unused cup credits already due to general admission season ticket holders.
 
The process to credit/refund supporters who have purchased match tickets and or hospitality for these fixtures will begin immediately. Full details and timings will be communicated directly to fans. 
 
Information regarding season ticket and membership renewals for next season will be updated as soon as we have more clarity on future possible timings of the 2020/21 season. 
 
All updates will continue to appear here on Arsenal.com and across our social media.

If you have any queries in the meantime, please continue to contact us in the usual ways:

Information regarding Arsenal Women’s matches will be communicated following updates from the Barclays FA Women’s Super League.

We will get back to you as soon as possible.  We are here to listen and help as best we can. 
 
Stay safe.

The Arsenal Foundation

Join us for Arsenal Together this Thursday!

Arsenal Together - USE THIS ONE

Join us for the largest-ever online gathering of Arsenal players, legends and supporters this Thursday at 7pm (UK time)!

 
'Arsenal Together', hosted by comedian Matt Lucas, will be streamed on Arsenal.com and the App, plus our YouTube and Facebook channels and promises to bring supporters an unparalleled line-up of stars and heroes who will reminisce about how they fell in love with the club and share stories of the players that left a lasting impression. 
 
As well as a guaranteed evening of entertainment, Arsenal Together will shine a light on the brilliant service of our key workers and aim to raise vital funds for The Arsenal Foundation’s work in the local community and around the world.
 
Sir Mo Farah, Dermot O’Leary, Tinie Tempah and Lethal Bizzle are amongst the eclectic line-up who will relive their greatest memories.
 
We will also hear from the players that created those special moments for so many. Ian Wright, David Seaman, Alex Scott, Lee Dixon and Martin Keown are all set to feature alongside Mikel Arteta, Pierre-Emerick Aubameyang, Hector Bellerin and Leah Williamson.
 
There will be a number of surprises throughout the show, so be sure to be part of this biggest-ever gathering of the Arsenal family.
 
Arsenal Together kicks off at 7pm (UK) on Thursday, June 4 and is free to watch on our Facebook and YouTube channels.

If you want to make a contribution, you can donate here.

 

 

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