Disabled Supporter Info Liverpool (H) - FA Cup

Arsenal v Liverpool
Emirates FA Cup
Sunday 7th January 2024
Emirates Stadium
Kick Off: 16.30

- DUE TO A TECHNICAL ERROR, WE ARE POSTPONING THE CURRENT SEASON TICKET HOLDER PRIORITY WINDOW WHICH WILL REOPEN ON THURSDAY 14/12/2023 AT 2PM UNTIL FRIDAY 15/12/2023 2PM. ANY SUPPORTERS WHO HAVE ENCOUNTERED A BOOKING ERROR, PLEASE NOTE WE ARE CURRENTLY INVESTIGATING AND WILL CONFIRM THE STATUS OF YOUR SEAT/S ONCE THESE HAVE BEEN RECTIFIED. THE SELF-SERVE AND BALLOT RUN WINDOWS HAVE ALSO BEEN POSTPONED SUBSEQUENTLY BY ONE DAY. THESE NEW DATES HAVE BEEN UPDATED IN THE TABLES BELOW. WE APOLOGISE FOR ANY INCONVENIENCE CAUSED.

Cup Scheme

For general admission Season Ticket holders who have signed up to the 2023/24 Cup Scheme, payment will be charged to the card provided on Tuesday 12 December. For any supporters whose payment card fails, you will automatically be given an opportunity to purchase your own seat in the exclusive Season Ticket holder priority window advertised below.

Season Ticket Holder Priority Window

Tickets will be available for all general admission Season Ticket holders along with all those who have signed up to the 2023/24 Cup Scheme whose payment card fails as per above.

Please note should general admission Season Ticket Holders miss this window then there will not be a further opportunity to buy a seat for the fixture unless the Friends and Family service becomes available.

New Ballot System for Disability Access Members

To ensure fairness and equal opportunity, tickets for home fixtures will be sold via a ballot system exclusively for Arsenal Members. For each match, Members have a designated window in which to register either individually or as a group (provided that all members in the group meet the necessary requirements for the relevant ballot).

Timing doesn't matter when it comes to entering our ballots, whether you are an early bird or a last-minute entrant, your chances of winning remain the same. The only crucial factor is that you submit your entry whilst the window is open.

The ballot is now CLOSED.

Please DO Not enter via your online account as this will not work for DA members.

All applicants, whether successful or unsuccessful, will be notified by email only, from 10:00hrs on Monday 18th December. Successful applicants will have the opportunity to purchase tickets during the designated priority booking window, as specified on the ticket information page. For this fixture this will be on Tuesday 19th December at 1000hrs and successful applicants will be able to access their online account and purchase tickets, this will include a complimentary Personal Assistant ticket, subject to eligibility. Please note, you will have 24 hours to purchase your tickets.

If you are purchasing tickets for other Arsenal Members, please ensure that each additional Member is assigned to your Network prior to your transaction (how to manage your network).

Where the number of ballot registrations for a match does not exceed the number of available tickets, all Members who have entered will be successful.

Useful links

• Ballot Guide
• Ballot FAQs
• Ballot Help Centre
• Disability Access Ballot Help Centre

Ticket Exchange & Ticket Transfer

If a Member is unable to attend a match they were successful in the ballot for, and that match has sold out, they will have the option to post their ticket on our Ticket Exchange platform. This way, other fans can purchase the ticket and enjoy the match. This ticket information page will be updated once a fixture has sold out and Ticket Exchange is available.

Ticket Transfer is available for Season Ticket Holders to use once a game is available online (4-8 weeks before a game).

Disability Access members who wish to list their tickets on the Ticket Exchange should complete the online form here. Please note this form is for DA members only and tickets will be listed by the Disability Liaison Team. The Disability Liaison Team can be contacted by calling 0207 619 5000 (Option 2). Deaf supporters, who use British Sign Language (BSL), can contact the Disability Liaison Team by using SignVideo BSL Interpreter service.

Digital Tickets
Any tickets purchased by Arsenal Members for the 23/24 season will be loaded onto their Digital Membership Pass. Members can download their Digital Pass from the Official Arsenal app. Once the digital pass has been added to an Apple or Android wallet, any purchased tickets will automatically show on the digital pass approximately one week before the relevant fixture. Click here for more information.

Any new Members who purchase their Membership close to a fixture will be sent their tickets via email in the event their digital pass is not yet available in the Arsenal App.

Any tickets accepted via Ticket Transfer will be sent to recipients via email.

My Arsenal Rewards
DA members will earn 100 points for this fixture.

Stadium Access 
Please note that you MUST enter the Stadium with your Personal Assistant, if eligible.

Code of Conduct 
All fans must adhere to our updated Code of Conduct; please take your time to read this information carefully

Blue Badge Parking
The Blue Badge Parking booking period will open on Monday 18th December and will close on Tuesday 2nd January.