Season Ticket Utilisation

FILLING EVERY SEAT

With demand at an all-time high, we’re committed to doing everything we can to ensure every seat is filled which helps drive the best atmosphere at Emirates Stadium.

In 2025/26, season ticket holders must continue to use their seat for at least 20 out of the 23 matches included in their season ticket to be eligible for renewal. Supporters who opt for the 19-match season ticket must utilise their seat for at least 17 out of 19 games. Club Level season ticket holders must utilise their seat for at least 22 games.

If season ticket holders are unable to attend any fixtures included in their season ticket, they can resell their seat on Ticket Exchange to other Arsenal members or transfer to a friend or family member via Ticket Transfer. There is no cost to the season ticket holder for these services. 

From next season, if season ticket holders post their ticket on Ticket Exchange on the day of the match, they will only receive their seat utilisation credit if the ticket sells. If they post their ticket on Ticket Exchange before midnight on the day before the match, they will receive their credit regardless of whether it sells.

This rule, along with seat utilisation requirements, are not applicable to disability access season ticket holders. 

 

Note, if the minimum number of games is not met, you will not be eligible to renew your season ticket for the following season. 

What is seat utlisation?

A seat is considered ‘utilised’ if you have either:
• Attended yourself
• Used the Ticket Transfer service to transfer your ticket(s) – provided the recipient(s) attends the fixture
• Posted your ticket(s) on Ticket Exchange - regardless of whether it’s purchased

Using ticket transfer & ticket exchange

We encourage you to use both Ticket Exchange and Ticket Transfer to ensure you reach the minimum utilisation threshold. This also gives other supporters the opportunity to get behind the team in the stadium when you’re not able to attend. These services can be accessed via your  Online Box Office account.

Please refer to  our guides for more information on how to use these services.

Where can i view my current utilisation information?

You can check the games that your seat(s) has been utilised for by logging into the My Arsenal Rewards hub and viewing your attendance badges and trophies earned via the 'Challenges' section.

To access this, on the My Arsenal Rewards hub home page, scroll down to 'Challenges' and click 'Show All'.

Further information for season ticket holders

If you have any difficulty accessing Emirates Stadium on a matchday or believe your seat utilisation information to be incorrect or are unable to meet the threshold before the end of the 2025/26 season, please get in touch with us as soon as possible.