CHANGES FOR SEASON 2023/24
Our supporters make matchdays at Emirates Stadium electric, and to help preserve that special atmosphere we want to ensure every seat is full at every home game.
As a season ticket holder your seat needs to be utilised at a minimum number of games for you to be eligible to renew for the following season. In the 2023/24 season, minimum seat utilisation requirements are as follows:
- General Admission: 17 of the 22 games included in your season ticket
- Premium members: 17 games across the season (all competitive first-team men's home fixtures are included in your season ticket)
WHAT IS SEAT UTILISATION?
A seat is considered ‘utilised’ if you have either:
- Attended yourself
- Used the Ticket Transfer service to transfer your ticket(s) – provided the recipient(s) attends the fixture
- Posted your ticket(s) on Ticket Exchange - regardless of whether it’s purchased
USING TICKET TRANSFER & TICKET EXCHANGE
We encourage you to use both Ticket Exchange and Ticket Transfer to ensure you reach the minimum utilisation threshold. This also gives other supporters the opportunity to get behind the team in the stadium when you’re not able to attend. These services can be accessed via your Online Box Office account.
Please refer to our guides for more information on how to use these services.
WHERE CAN I VIEW MY CURRENT UTILISATION INFORMATION?
You can check the games that your seat(s) has been utilised for by logging into the My Arsenal Rewards hub and viewing your attendance badges and trophies earned via the 'Challenges' section.
To access this, on the My Arsenal Rewards hub home page, scroll down to 'Challenges' and click 'Show All'.
FURTHER INFORMATION FOR SEASON TICKET HOLDERS
If you have any difficulty accessing Emirates Stadium on a matchday or believe your seat utilisation information to be incorrect or are unable to meet the threshold before the end of the 2023/24 season, please get in touch with us as soon as possible.
Gold Members (General Admission)
Please fill in our online enquiry form with the subject ‘Seat Utilisation’ and a member of the Fan Services team will look into this for you.
Platinum Members (Club Level)
Tel (UK): 0345 262 0001 (option 1)
Tel (Int.): +44 (0)20 7619 5005 (option 1)
Email: platinum@arsenal.co.uk
Telephone lines are open Monday – Friday, 09:30 – 17:00 (UK).
Copyright 2024 The Arsenal Football Club Limited. Permission to use quotations from this article is granted subject to appropriate credit being given to www.arsenal.com as the source.
