What is the pay per view match content and what does it offer?
The pay per view match pass does not include access to highlights or full match replays. We always endeavour to bring you highlights and full match replays of matches - but we cannot guarantee it.
We expect high demand on match days and encourage you to login and get your match pass before matchday. If doing it on matchday, video will be playing out up to three hours before kick off.
For fixture details please see the fixture page on https://www.arsenal.com/fixtures
Where can I watch games?
What territories can I watch in?
I don’t have an account, why am I being asked to login to purchase a match pass?
I've forgotten my password/username
Everyone else please click the ‘Forgotten Password’ link on the login screen of https://www.arsenal.com/
I have a My Arsenal Rewards voucher, what do I do?
Details will be available at https://myarsenalrewards.arsenal.com.
If you have a voucher you should click to purchase the relevant match pass at https://www.arsenal.com/ppv-packages, and then enter your My Arsenal Rewards voucher code where prompted on the checkout page.
When is my voucher valid?
I paid for a match pass, why haven’t I received a confirmation email?
Which devices can I watch the pre-season games on?
iOS and Android devices running the latest versions of the respective operating systems are supported. Google Chrome, Firefox, Edge and Safari are supported. Please note Internet Explorer and Smart TV browsers are not supported.
If using Google Chrome or Safari, casting is supported via Chromecast and Airplay respectively.
If you are unsure whether your technology will be supported, please email email@example.com with your device and browser details.
What are the system requirements?
Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks.
Memory: 2GB (1GB for netbooks) 128MB of graphics memory.
Operating Systems: Windows 8.1 or later, Mac 9+.
Browsers: latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari.
*Internet Explorer and Opera are not supported for Live Video.
512MB of RAM (1GB of RAM recommended for netbooks)
Mobiles & Tablets Operating Systems: Android 6+, iOS 9+
Some OS may still not be supported by manufacturer.
What are the internet connection requirements?
For users travelling abroad, please use a Wi-Fi network or broadband connection to purchase and view the pass, to avoid extra charges and maintain full compatibility (this allows the country you are in to be recognised as a selected territory).
I’m having issues with my video or audio feed. What can I do?
Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.
How do I get a refund?
If you have redeemed My Arsenal Rewards points in order to access the pre-season games and are eligible for a refund in accordance with our Terms & Conditions (https://www.arsenal.com/news/pre-season-pay-view-terms-conditions), your points will be reinstated into your My Arsenal Rewards Points Account as notified by us.
Can I get an illegal feed?
My feed keeps buffering. What’s wrong?
Results should show a minimum of at least 2Mbps to process streamed content along with usual browsing activities efficiently.