Arsenal away support

What is Away Ticket Exchange?

As part of our continued efforts to improve the ticketing experience for our supporters and to ensure all tickets are used by genuine Arsenal supporters, we are pleased to announce a new Away Ticket Exchange service replacing Away Ticket Transfer, which will be available from our first away fixture with Manchester United for the 2025-26 season.

Who can use Away Ticket Exchange

Away Ticket Exchange allows eligible away ticket holders to sell their ticket for an away game they cannot attend. Away tickets can be purchase by a "Qualifying Supporter", who holds the relevant number of away points to be eligible to purchase a ticket for the away fixture when originally sold out. This is subject to change due to availability. Please check the relevant away ticket information pages.

Supporters can access the Away Ticket Exchange in the same way as the Ticket Exchange facility and will be able to post for any tickets that they have manage privileges for. There will be no fee to use the service and the seller will receive the full ticket value back minus the original booking fees.

How do I Sell on the Away Ticket Exchange?

If an away ticket purchaser can no longer attend the game, they will have the option to sell their ticket to another supporter who possesses the required number of away points at which the game sells out. This information can be found on the ticket information page for the relevant fixture. The supporter purchasing the ticket must be a Gold/Platinum Season Ticket Holder or Travel Club Member with the specific points and cannot already have a ticket registered to their membership account for the specific game.

If an away ticket is purchased by to "Qualifying Supporter", the away point is removed from the original buyer and added to the new purchaser.

Away Ticket Sanction Policy

The new Away Ticket Exchange process provides a legitimate way for supporters who can no longer attend to sell their ticket to another supporter and any supporter who cannot attend the game after purchasing a ticket is encouraged to use this facility. 

As per our Away Ticket Terms and Conditions, any supporter who breaches these terms by failing to collect their ticket when requested to do so may be subject to the below sanctions. These sanctions will also be enforced if someone other than the intended recipient attempts to collect the ticket:

- First strike: Lose 1 away point

- Second strike: Lose 10 away points

- Third strike: Lose all away points

We are also working with other clubs in relation to scanned ticket data and if we are notified by the host club regarding any unused tickets, we will remove the away loyalty point in this instance also. This would not count towards the sanctions detailed here.

Any ticket purchaser who is found to have sold or attempted to sell their ticket for above face value risks losing their Season Ticket or Membership completely. Any Season Ticket Holder who receives a ban can appeal by contacting the Club from the date they were notified of the ban. Click here for more information about our ticket usage rules, sanctions and appeals process. 

Frequently Asked Questions

How many times can I use Away Ticket Exchange?

Supporters can use the Away Ticket Exchange system for all applicable games throughout the season.

What happens to the away point when using Away Ticket Exchange?

If an away ticket is purchased by to "Qualifying Supporter", the away point is removed from the original buyer and added to the new purchaser.
Please note, if the ticket is marked for collection after the exchange closes, the away point will only be retained by the attending Gold / Platinum Season Ticket Holder or Travel Club Member if they collect the ticket. Any supporter who does not collect the ticket will have the away point removed from their membership account post-match.

Can I use Away Ticket Exchange if I have received my physical ticket?

Please note that for all away fixtures, as a club we will aim to take a digital delivery method, should we receive a physical allocation and Away Ticket Transfer is available for the match, we will have opened and closed the window for the Exchange prior to ticket fulfilment. This will be communicated on the relevant ticket information page for the fixture.

If the physical ticket is lost, it is the recipient's responsibility to contact the Club in line with our Away Ticket Duplicate Policy.

What is the deadline for Away Ticket Exchange?

Should the Away Ticket Exchange be available for a fixture, we will communicate all confirmed deadlines relating to applicable fixture here on the relevant fixture's ticket information page. All deadlines are subject to change and we will gather information for supporters as soon as the ticket pages are live.

Will there be an option to use Away Ticket Exchange after the deadline?

Any supporter who is unable to attend after the Away Ticket Exchange deadline has passed is encouraged to get in touch with our Supporter Services team here in advance of the game for further assistance.
All cases will be assessed and we do encourage supporters to post their ticket for sale before the deadline as to not incur sanctions.

Will Away Ticket Exchange be available for all fixtures?

Please be mindful that the Away Ticket Exchange process may not be operational for certain fixtures, especially those with a tight turnaround between confirmation of fixture and game date.
The availability on whether Away Ticket Exchange is possible will be listed on the respective fixture's ticket information page.

Will there still be Away Ticket Collections?

Alongside this additional flexibility for away ticket holders and as part of our ongoing commitment to ensure highly sought after away tickets are used by genuine Arsenal supporters, there will continue to be an increased number of random collections in place at away games and there will be sanctions for supporters who fail to collect their ticket. Supporters will receive a minimum notice of 48 hours, and those who successfully collect tickets will not be required to do so again for several subsequent games.