News

New fan support tool introduced

We are delighted to share the launch of a new system that will help our Fan Services Team to provide a better service to our supporters when contacting the club.

These much-improved supporter contact tools are a result of both extensive feedback from fans and investment from the club.

Use the extensive online ‘Fan Help’ page to find the answer for most enquiries quickly and easily. Click here to explore and find answers to questions on Ticketing, Matchday, Retail, My Arsenal Rewards, Stadium Tours and much more.

 

Use a simple contact form to contact the team.

This form replaces all previously used email addresses, and ensures your enquiry gets to the right people and is prioritised effectively for a prompt response.

 

Contact the club on +44 (0)20 7619 5000 for all other enquiries – all other phone numbers will no longer exist so it should be easier for supporter to know which number to call. Phone lines will be open from 9.30am to 5pm, Monday to Friday, with extended hours on matchdays.

We are excited about these new services as they should mean:  

  •  it’s easier and more straightforward for fans to contact the club
  •  the club can respond to supporters more effectively – we expect fan queries to be dealt with more quickly and with the information and tools we need to provide a full response. 

We ask that supporters have patience with us while we adapt to these new services and encourage fans to share feedback on their experience when contacting us. 

Thank you for your ongoing support.