Club statement

Emirates Stadium - Code of Conduct

Arsenal crest on Emirates Stadium

We can’t wait to welcome you back to Emirates Stadium. 

These are clearly exceptional circumstances and the health, safety and security of everyone is our top priority. 

To help create a safe and enjoyable environment for you and your fellow fans, and in order to assist our staff and stewards, you are required to comply with the following code of conduct:  

  • You are required to make a declaration of health at the time of ballot registration  

  • If you develop COVID-19 symptoms between completion of the declaration of health and the matchday, you should not attend the match and seek guidance by dialling 111  

  • There will be three entrances to the podium area – South Ramp (9 security lanes), Danny Fiszman Bridge (18 security lanes) and Ken Friar Bridge (8 security lanes)  

  • These entrances and the stadium itself will open 2.5 hours before kick-off at Club and Box levels and 2 hours before kick-off in General Admission areas  

  • Supporters aged 14 or over are required to bring photo ID to prove the correct person is using the ticket. If your photo ID check is not validated, you will not be permitted entry to the stadium    

  • Supporters aged 12 or over must wear a face covering in all queuing areas of the stadium. Face coverings are strongly recommended at all other times, particularly where two metre social distancing cannot be adhered to

  • If you are exempt from wearing a face covering then you should display an exemption pass when required. Please click here to request an exemption pass

  • You will be required to enter the stadium via the preassigned turnstile block. Please ensure you know your entry point in advance

  • To help reduce queues at security checkpoints, only an A5 bag (21cm x 15 cm x 10cm) or a clear bag will be permitted into the stadium. Laptops and rucksacks are no longer permitted  

  • You will be searched with a security wand and your temperature may be taken before entering the stadium  

  • Lifts will be operating at significantly reduced capacity and will only be available to those who require them for disability or medical reasons and display a lift pass (and any personal assistant accompanying those individuals). Please click here to request a lift pass

  • Please always observe social distancing and avoid close contact with others not in your support bubble  

  • All payments inside the stadium are contactless and cash payments will not be accepted  

  • If you purchase food and soft drinks in the stadium, please take them directly to your seat to allow as much space in the concourse areas as possible. Always remain in your seat where possible

  • Alcohol is not permitted by law in the seated areas, where it remains an arrestable offence. Please drink sensibly in the bar and concourse areas and remain in your support bubble or socially distanced from others

  • If you do need to leave your seat, wait for a time when the gangway is as clear as possible and use the designated passing points  

  • If you need to pass other supporters in your row to get to your seat, please avoid face to face contact  

  • Please frequently wash your hands with soap or use the sanitiser dispensers provided. Please avoid touching your face, handles or railings where possible

  • Please observe respiratory etiquette and always cover your mouth with your arm or tissue coughing or sneezing  

  • Please avoid hugs, high-fives, handshakes and any close contact with people who are not within your support bubble  

  • Food and beverage kiosks will not be open in General Admission areas after the match  

  • Please follow the staggered exit procedures. This may mean various numbered blocks being asked to remain for a few minutes after the final whistle    

  • If you are attending with other members of your support bubble, please make sure they have read and understood these guidelines  

Thank you for your support and co-operation.  Stay alert. Stay safe. Help everyone.  

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Carabao Cup
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