My Arsenal Rewards

Accessing The The My Arsenal Rewards Hub

Find out how to access the My Arsenal Rewards hub

Logging in to the My Arsenal Rewards hub is simple – all you’ll need is your membership number and password! To log in, follow the steps below: 

 

To log in on arsenal.com 

  • Visit arsenal.com 
  • Click on the person icon in the top right-hand corner of the navigation bar at the top of the screen
  • Enter your membership number and password and then click ‘Log In’ 
  • The person icon in the top right-hand corner of the navigation bar will then change to display your name and My Arsenal Rewards points balance. Click on this to view your My Arsenal Rewards passport 
  • Your My Arsenal Rewards passport will be displayed showing your membership number, membership type, your My Arsenal Rewards points balance and the number of days until your My Arsenal Rewards points expire. To visit the My Arsenal Rewards hub, click ‘My Arsenal Rewards account’ 
  • You will now be logged in to the My Arsenal Rewards hub! 

 

To log in on the Arsenal Official app 

  • Download the latest version of the Arsenal Official app via the App Store (iOS) or Play Store (Android)
  • Visit the Arsenal Official app 
  • Click on the person icon in the top right-hand corner of the navigation bar 
  • Enter your membership number and password and then click ‘Log In’ 
  • The person icon in the top right-hand corner of the navigation bar will then change to display your name and My Arsenal Rewards points balance. Click on this to view your My Arsenal Rewards passport 
  • Your My Arsenal Rewards passport will be displayed showing your membership number, membership type, your My Arsenal Rewards points balance and the number of days until your My Arsenal Rewards points expire. To visit the My Arsenal Rewards hub, click ‘My Arsenal Rewards account’ 
  • You will now be logged in to the My Arsenal Rewards hub! 

 

What if I have forgotten my password or I am told I have entered invalid log in details?

If you have forgotten your password or told you have entered invalid log in details, you will need to reset your password via our eticketing website. To do this, follow our step-by-step guide below: 

  • Visit Arsenal eticketing 

  • Click the person icon in the top right-hand corner, just next to the shopping basket icon 

  • Click ‘Forgot your sign in details?’ 

  • Enter your 7-digit membership number and click ‘Reset Password’ 

  • You will receive an email to the email address linked to your membership number with a link to reset your password (note: this link will expire within 4 hours of receipt of the email). Click the ‘Reset password now to replace password’ link 

  • Follow the on-screen instructions to create your new password. Once completed, click ‘Save’ 

  • A notification will be displayed confirming your password has been reset 

  • Once you have reset your password, you will need to wait 1 hour before logging in to arsenal.com or the Arsenal Official app. If you try to log in too soon you will be told you have used an invalid login or password  

  • After waiting for one hour, you can log in and you will now be able to access the My Arsenal Rewards hub through your My Arsenal Rewards passport on arsenal.com and the Arsenal Official app! 

Important: To reset your password, do not click ‘Forgotten password?’ on arsenal.com or the Arsenal Official app. 

 

What happens if I log in using my email address? 

To access your My Arsenal Rewards account your membership number must be used. If you log in to arsenal.com or the Arsenal Official app using your email address your My Arsenal Rewards points balance will not be displayed in the navigation bar. When you click on the person icon after logging in using your email address, your passport will be displayed without any information, and you will not be able to access the My Arsenal Rewards hub.  

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