Membership Survey 2022 T&Cs

Emirates Stadium

These terms and conditions (“Terms and Conditions”) set out the basis on which you can participate in the 22/23 Arsenal Membership Exit Survey prize draws (the “Prize Draw(s)”). By entering the Prize Draw, you accept these Terms and Conditions in full. If you do not accept these Terms and Conditions, you should not enter the Prize Draw and you will not be eligible to win the prize. Entry into the Competition is via the relevant survey only.


  1. PRIZE DRAW ENTRY PERIOD: The start date and time for entries to each Prize Draw is the date and time from which the Survey (as defined below) goes live (the “Start Date”). The closing date and time for entries to each Prize Draw is 11.59pm (UK Time) on 13 November 2022 (the “Closing Date”).  Entries to any Prize Draw received after the applicable Closing Date will not be entered into the applicable Prize Draw.


  1. TO ENTER: Arsenal will be sending surveys via email to Arsenal members or parents/guardians of Junior Gunners who chose not to renew their relevant Arsenal or Junior Gunner’s season membership, giving those select fans the chance to provide feedback on their membership experiences. On the Start Date, the Arsenal Football Club PLC (“Arsenal”) will send emails to such individuals in respect of the Survey and Prize Draw (the “Email”). The Email will include a link to a survey (“Survey”). To enter the Prize Draw, you need to click the link to the Survey and complete all required fields, selecting when prompted in the Survey to confirm that you want to be entered into the Prize Draw. Only correctly submitted entries received before the Closing Date shall be entered into the free prize-draw.


  1. ELIGIBILITY: Entry to the Prize Draw is only open to the direct recipients of the Email. Only one entry per person is allowed between the Start Date and Closing Date. If any entry is not received by Arsenal as a result of (i) user error, (ii) an error or flaw in the service and/or platform provided by the Survey platform provider (for example, SurveyMonkey); or (iii) any other reason outside of Arsenal’s absolute control, then such entries shall not be entered into the Prize Draw and will not be eligible to win the Prize.


  1. If you are under 18, consent from a parent or guardian must be obtained prior to entry and the parent or guardian must agree to these Terms and Conditions in full.  The winner(s) may be required to supply a completed parental/legal guardian consent form in accordance with Arsenal’s directions in order to claim their prize.


  1. It is your responsibility to ensure that you can participate in each Prize Draw in compliance with local laws and regulations.  Any entry submitted in breach of local laws and regulations shall be automatically null and void. Arsenal also reserves the right to determine that it cannot accept an entry or provide a prize due to local laws and regulations.


  1. Employees of Arsenal or members of their immediate families are not eligible to enter the Prize Draw.


  1. Entry is via correct completion and submission of the Survey only. No purchase is required to enter but you will require email and internet access to enter the Prize Draw. No refund may be claimed for any expenses incurred relating to the use of an email account or internet connection for the purpose of entering the Prize Draw.


  1.  PRIZE: One (1) winner shall each receive one £50 Arsenal Direct gift voucher (the “Prize”). The Prize is non-transferable and no cash alternative will be offered. A Prize does not include personal expenditure, transport costs or any other incidental costs other than those explicitly included.


  1. Arsenal’s other terms and conditions at shall apply to the Prize, including those at (in respect of any Prize which includes match-day tickets, hospitality or experiences) and (in respect of any Prize which includes a Stadium Tour, or an Arsenal Gift Card). Gift cards can be redeemed online or in any of our stores and cannot be used to purchase matchday tickets or membership plans.


  1. Arsenal reserves the right to substitute the Prize(s) (or any part of it/them) for a prize or prizes of equivalent or greater monetary value if this is necessary for reasons beyond its control. There is no cash alternative to the Prize (or any part of them) and unless agreed otherwise in writing the Prize is non-refundable and non-transferable. All costs and expenses not included within the Prize are the responsibility of the winner(s).


  1. Third party terms and conditions apply to parts of the Prize and Prize Draw where applicable, including those of the Survey platform.


  1. SELECTION OF WINNER: The winner will be picked at random from all eligible entries received between the Start Date and the Closing Date.


  1. The winner will be contacted using the contact details provided on entry within 72 hours of the Closing Date. If the winner cannot be contacted or does not respond to confirm details for delivery of the Prize within 48 hours, an alternative winner may be selected by Arsenal at random from the remaining eligible and correct entries.


  1. ARSENAL’S LIABILITY TO YOU: Except in respect of death or personal injury resulting from any negligence of Arsenal, to the maximum extent permitted by law, neither Arsenal nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):


    1. any loss, damage or injury to you and/or any third party or to any property belonging to you or any third party in connection with the Prize Draw and/or the Prize (including the winner’s receipt or use of the same), resulting from any cause whatsoever; or


    1. any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever and howsoever caused.


  1. PUBLICITY AND PERSONAL DATA: If the winner is aged 18 or over and provided that the winner has agreed to take part in such publicity, Arsenal may use the winner's name and image and his/her comments relating to the Prize Draw and/or the Prize for future promotional, marketing and publicity purposes.


  1. Details of the winner’s name and county will be available on request for one month after the Closing Date by writing to Arsenal (including providing a stamped self-addressed envelope and stating the name and closing date of the Prize Draw) at the address set out below.


  1. Arsenal will use entrants’ personal details for the purposes of administering the Prize Draw and awarding the Prize. More information about how Arsenal handles personal data is available at


  1. OTHER IMPORTANT INFORMATION: Entries must not be submitted through agents or third parties. No responsibility can be accepted for lost, delayed or incomplete entries, or for electronic entries or winning notifications that are not received or delivered (for any reason including as a consequence of communication or network failures). Any such entries will be deemed void.


  1. Arsenal reserves the right to withdraw or amend the Prize Draw or these Terms and Conditions if circumstances outside its reasonable control make this unavoidable.


  1. Entries must be strictly in accordance with these Terms and Conditions. Any entry not in strict accordance with these Terms and Conditions will be deemed to be invalid and the Prize will not be awarded in respect of such entry. Arsenal reserves the right to verify the eligibility of any entrant and to exclude any entries which it believes to be invalid or in breach of these Terms and Conditions.


  1. Arsenal’s decision is final in all matters relating to the Prize Draw (including the Prize) and no correspondence will be entered into.


  1. The Prize Draw is not in any way sponsored, endorsed or administered by, or associated with  Survey Monkey. You acknowledge that  Survey Monkey shall not have any liability to you in connection with the Prize Draw. Arsenal reserves the right to disqualify any entrant posting an entry or a comment to the Survey that is, in Arsenal's opinion, (i) inappropriate, offensive, vulgar, upsetting or discriminatory in any way, or (ii) contrary to applicable law.


  1. GOVERNING LAW AND JURISDICTION: Please note that these Terms and Conditions are governed by English law. This means that your entry into the Prize Draw and any dispute or claim arising out of or in connection with it will be governed by English law. You and Arsenal both agree that the courts of England and Wales will have non-exclusive jurisdiction in connection with any such dispute or claim.
  2. SPIRIT OF THE COMPETITION: If you attempt to compromise the integrity or proper operation of the Prize Draw by cheating or committing fraud in any way, Arsenal reserves the right to render your entry invalid, seek damages from you and ban you from participating in any of their future competitions.
  3. CONTACT: If you have any questions about the Prize Draw, please write to the Venue Department, The Arsenal Football Club Plc, Highbury House, 75 Drayton Park, London N5 1BU, United Kingdom, and include the name of the competition in your email.



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