The Cashback Service

The Cashback service will be available throughout each season during monthly Cashback windows.

Cashback provides a way of reimbursing Members who have accrued monies via Ticket Exchange. Members can withdraw their funds directly into their bank account during the designated Cashback windows. Please note, this service is only available for UK bank account holders only. Members based overseas are able to complete a form to request the withdrawal of any funds.

Please see 24/25 cash back windows below:

Month	Date Window Opens	Date Window Shuts
August 2024*	Tuesday 27 August, 10am	Friday 30 August, 5pm
September 2024	Monday 23 September, 10am	Friday 27 September, 5pm
October 2024	Monday 28 October, 10am	Friday 1 November, 5pm
November 2024	Monday 25 November, 10am	Friday 29 November, 5pm
December 2024	Monday 23 December, 10am	Friday 27 December, 5pm
January 2025	Monday 27 January, 10am	Friday 31 January, 5pm
February 2025	Monday 24 February, 10am	Friday 28 February, 5pm
March 2025 (Excluding Platinum/Avenell Members)	Monday 24 March, 10am	Friday 28 March, 5pm
April 2025 (Excluding Platinum/Avenell Members)	Monday 28 April, 10am	Friday 2 May, 5pm
May 2025 (Excluding Gold Members)*	Tuesday 27 May, 10am	Friday 30 May, 5pm
June 2025 (Excluding Gold Members)	Monday 23 June, 10am	Friday 27 June, 5pm
July 2025	Monday 28 July, 10am	Friday 1 August, 5pm

*The August 2024 will be opening on the Tuesday 27th August 10am due to the Monday being a Bank Holiday. Please note all windows are subject to change.

*The May 2025 will be opening on the Tuesday 27th May 10am due to the Monday being a Bank Holiday. Please note all windows are subject to change.

Please be reminded that funds will clear into your account after a minimum of 10 working days has passed from when the Cashback service has closed. Members based outside of the UK should allow 21 working days.

If you submit incorrect details, the funds will return to your account to be withdrawn at a future window.

Cashback FAQs

I have several members in My Network; can I use the Cashback service for them?

Each individual member must log in to their own online account to withdraw the funds directly into their bank account during the designated Cashback windows.

What information do I need to use the Cashback service?

You will need to confirm the following:
-Name of the account holder
-Name of the bank/building society
-Sort code
-Account number (Must be a UK bank account)

Can I use a non-UK bank account to withdraw my funds?

This service is available for UK bank account holders only. Members based overseas can complete a form to request the withdrawal of any funds. Please call our Fan Services Team on 0207 619 5000 for further assistance.

What happens if I enter incorrect bank account details?

Please ensure that you enter the correct bank details, any information that is incorrectly submitted will result in a failed transfer request and you will have to wait until the next available cashback window to resubmit the withdrawal request.

How long will it take for the funds to be transferred to my bank/building society?

Will I be notified if my withdrawal request fails?

You will be able to view the transaction in the ‘Cashback’ tab, by logging in to your Arsenal account once it has been completed.

How will I be made aware that my funds have been submitted successfully into my account?

The status of your withdrawal request can be viewed at any time after a successful submission by viewing the Cashback tab in the Account Menu section of the online Box Office. It can take up to 10 working days for the funds to clear into your account and once the funds have cleared it will show as ‘paid’.