Important information: Priority Cup Final ticket access from Season 2024/25

From the start of the 2024/25 season, we are changing how priority tickets are allocated for our men's FA Cup Semi-Finals and Finals, League Cup Finals and European Cup Finals, should we reach them. This comes after engagement with the Arsenal Advisory Board and Fans' Forum and is based on consistent feedback over several seasons from many supporters.

Priority access for General Admission Season Ticket holders and Platinum Members to purchase tickets for these matches will be based on a combination of seat utilisation and away game attendance. This replaces the previous policy, in which priority Cup Final access has been based on seat utilisation only. 

Given our Season Ticket holder numbers usually outweigh the limited allocations we receive for Cup Finals and the high number of Season Ticket holders who utilise their seat for all games included in their Season Ticket the policy has been updated with an additional requirement to recognise the dedicated supporters who regularly follow the team away. We’ve also brought in a mechanism to recognise our members who are consistently entering ticket ballots, to give these supporters a better chance to attend a Cup Final if the full allocation is not taken by Season Ticket holders.

What are the priority windows for 2024/25 Cup Finals?

Window 1

Season Ticket Holders who:

  • Have 100% utilisation across all games included in their Season Ticket, regardless of the competition
  • Attend a qualifying number of away games in the relevant competition*
Window 2

Season Ticket Holders who:

  • Have 100% utilisation across all games included in their Season Ticket, regardless of the competition
Window 3 All Season Ticket Holders not included in window 1 and 2 
AND 
Silver Members and Junior Gunners who have entered a minimum of 10 ballots throughout the season
Window 4 Red Members who have entered a minimum of 10 ballots throughout the season
Window 5 All Silver and Junior Gunner members
Window 6 All Red Members 

 

*The number of qualifying away games will be 3 for European Competitions but for Domestic Cup matches the number will be dependent on the number of the away draws in the relevant competition 
All supporters are included in the windows following their dedicated priority access window

As a season ticket holder, how can I check my utilisation? 

The General Admission Season Ticket includes 23 games in the 2024/25 season; 19 Premier League home games and the 4 UEFA Champions League League Phase home games. To be eligible to qualify for the first 2 priority access windows, GA Season Ticket holders must utilise their seat for all 23 of these games. Platinum Members must utilise their seat for all games included in their Club Level Season Ticket. 

As a reminder, a Season Ticket holder’s seat is considered utilised if:  

- The Season Ticket holder attends 
- It is posted on Ticket Exchange (regardless of whether it sells)
- It is transferred via the Ticket Transfer service (subject to the recipient attending)

To check their utilisation, Season Ticket holders should log into the My Arsenal Rewards Hub which will show how many games so far this season for which their seat has been utilised. We encourage all Season Ticket holders to contact Supporter Services if they believe their seat utilisation information to be incorrect.