What is Ticket Transfer?
Ticket Transfer gives Season Ticket Holders and Home Advantage Pack members the ability to electronically transfer your ticket to friends & family within your Network. You are able to transfer a ticket to anyone who is in the same price class (e.g. a senior ticket can only be transferred to someone who is over 65), the recipient just needs to have a free Online Box Office Account. Supporters can register for an account here.
The service is open until 5 working days before kick off and is completely free to use. Using ticket transfer counts towards minimum seat utilisation requirement on your Season Ticket / Home Advantage Pack, as long as the person you transfer the ticket to scans into the Stadium.
How to use Ticket Transfer
Step 1: Log into your Arsenal Account
Ensure that the person you are wishing to transfer your ticket to already has a free Online Box Office Account. Supporters can register for an account here if they don't have one already
Log into your 'Online Box Office' Account using your 7 digit membership number by clicking the head and shoulders icon in the top right hand of your screen
Once logged in, click on the head and shoulders icon on the top of your screen to bring up your profile and click 'Manage tickets'
Step 2: Choose who to send your ticket to
Click the match that you wish to transfer your ticket for
Select the ticket which you wish to transfer and then click 'Transfer Ticket' - please double check that you select the correct seat you wish to transfer
If the person you wish to transfer your ticket to is already in your network, select their name from the list. If the person you wish to transfer your ticket is is not in your network but has an account, click 'Add or Register a New Member' and input their surname and 7 digit membership number and click search member
Step 3: Accept and finalise the Transfer
Click 'Continue' then scroll down to accept the terms and conditions and click 'Complete purchase'
The Ticket Transfer request has now been sent, please note that the person you are sending the ticket to will receive an email informing them of the transfer, and they must accept by logging onto their online box office account more than one week before kick off.
Once the ticket has been accepted, the recipient will be sent a PDF ticket which can either be printed or scanned on their mobile device to access the stadium.
If the recipient declines the ticket or does not accept the ticket in time, you will be sent a PDF ticket for the relevant fixture.
