Supporters

A personal assistant (PA) is someone who supports a person with a disability, assisting them in their day-to-day activities. The level of support is varied and often personalised to meet the requirements of the disabled supporter.

Everyone has different needs, and while stewards in football stadiums will always offer their support at a basic level, it is the role of the PA to provide specialist assistance to the disabled supporter. There is an expectation that a PA can assist the disabled supporter in the following ways:

• Enter and exit the stadium with the disabled supporter
  
  
• Sit with the disabled supporter, using the seat designated by the club
  
  
• Assist the disabled supporter to ensure they are comfortable
  
  
• Accompany the disabled supporter to the accessible toilets, if required
  
  
• Provide non-emergency medical care and support to the disabled supporter, if required (e.g. taking medication)
  
  
• Assist the disabled supporter with food, drinks or retail purchases
  
  
• Assist with evacuation or other emergencies (beyond that which would be ordinarily expected from stewards and other stadium staff)
  
  
• Communicate effectively with stewards and other stadium staff, if required
  
  

If the disabled supporter cannot attend the game, the Personal Assistant must not go without the disabled supporter. If you cannot attend, we recommend placing your ticket on our Ticket Exchange.

Please note, in accordance with our Ground Regulations, all supporters under the age of 14 are required to attend with a parent/guardian over the age of 18. When supporters apply for a Disability Access membership, we will review each application on a case-by-case basis.