How to buy away tickets

Tickets for away fixtures are sold via a points system to Arsenal Members. Tickets are sold in priority booking periods starting with Season Ticket Holders, Travel Club Members, Silver Members and Red Members, with access determined by the highest number of away points. Subsequent sale periods are opened until the full allocation of tickets is sold out. 

What are away points?

When purchasing and attending a competitive men's first team away fixture, each supporter is awarded an away credit. Matches played at neutral venues are excluded.

Away credits are issued to Gold / Platinum Season Ticket Holders, Travel Club Members, as well as Silver and Red Members, provided they attend the match as required.

Supporters who fail to collect their ticket when instructed by the Club, or who breach the Away Ticket Terms and Conditions, may be subject to sanctions in line with the Club’s away ticket policy.

Do I need ID for an away fixture?

As part of our ongoing efforts to ensure away tickets are being used by genuine Arsenal supporters who meet the qualifying eligibility criteria, ticket collections will be in place for most games.

Supporters who are asked to collect must produce photographic ID to receive their tickets from a pre-assigned collection point at the fixture. Photographs or copies of ID will not be accepted. If you do not have a form of photographic ID, please contact our Supporter Services Team in advance of the day of the game.

Supporters attending an away game should carry photo ID as well as their Arsenal Membership pass, and should produce this when requested by a representative of Arsenal FC or the hosting club. Members who purchase concession tickets must have ID showing proof of age relating to the ticket purchase and may be required to produce ID at the turnstiles.

When will I receive my away ticket?

We attempt to dispatch our away tickets as soon as we have sold out. Most matches will be sold out approximately 4 weeks before the fixture, so tickets will be dispatched shortly after this date.In some instances, there can be a shorter turnaround for away games (e.g. at the start of the season / cup competitions) and tickets may not be received from the away club until closer to the date of the match. If this is the case, we will endeavour to deliver tickets at the earliest opportunity.

Away tickets will either be sent to the lead client, or the assigned member, and this will be detailed on the fixture's ticket information page as to which delievery method is in place for a specific match. In certain instances, tickets will be held for individual assigned member to collect, as part of our continued efforts to improve the ticketing experience for our members and to ensure that all tickets are used by genuine Arsenal supporters.

Any supporter who is required to collect tickets, will be notified no later than two weeks before the date of the fixture. If we do have reasonable suspicion about the use of away tickets, the Club reserves the right to carry out individual spot checks.

Any supporters issued with a spot check will be required to collect their ticket from a designated collection point at the relevant match. The Club will notify supporters via email and they will be required to produce an original proof of identity document. Please see Away Match Ticket T&Cs - Arsenal Supporters (26-27) for further details.

What happens if I have an away ticket, but can't attend?

Away Tickets are not eligible to be refunded, so we advise all supporters to purchase an away ticket only if they are sure they can attend the game or to use the Away Ticket Exchange service, if applicable. 

This is subject to certain conditions, with all details available on the dedicated Away Ticket Exchange Page.

How long do away points remain valid for?

Only points acquired over the two previous seasons and the current season count towards your current total of away points.At the start of the 2026/27 season, any away loyalty points accumulated from season 2023/24 were removed.

As per the Away Ticket Usage Information, failure to collect a ticket which you have been notified to collect or any misuse of the away ticket, may result in the deduction of away points and/or subsequent further sanctions in accordance with the Club’s sanction policy on away credits.We are also working with other clubs in relation to scanned ticket data, and if we are notified by the host club regarding any unused tickets, we will remove the away point. This would not count towards the sanctions detailed in the link above.

How do I build up my away points?

Most fixtures sell out at the higher points booking periods, due to the limited number of away tickets the Club receives.

For cup fixtures, we receive a larger away ticket allocation than for Premier League fixtures and these are the best opportunity where possible for supporters to build up away points.

The fixtures listed below went on sale to 0+ points for the 2024/25 season.

Please keep an eye on away match booking information.

I have not received/lost my away ticket

If you have not received your ticket, or have misplaced your ticket, for any away fixture, you should contact the Supporter Services Team on the last working day prior to the fixture.

Please call +44 (0) 30 7619 5000. Lines are open Monday to Friday, 10:00am - 16:00pm (excluding Bank Holidays). A duplicate away ticket will be arranged for collection, if requested at the away stadium on the day of the match. Please ensure you provide photographic ID, as this will be required to collect your ticket.

How do Silver/Red Members get access to away tickets?

Away ticket access is extremely limited due to smaller Premier League allocations, which vary by stadium and segregation requirements.

From the 25/26 season, Silver and Red Members can earn away credits, enabling access to higher away sales windows. Any fixtures that reach Silver/Red booking periods will be advertised on the relevant ticket information page.

Silver and Red Members should continue to monitor these pages, as availability depends on earlier booking periods and demand from Gold / Platinum Season Ticket Holders and Travel Club Members.

Do the club provide coach travel for away supporters?

Corporate Travel Management (CTM) are our supporter travel provider for season 2026/27. When away coach travel is available, this will be added to the ticket information page.

Arsenal FC Travel Escorts will be on board coaches to ensure all supporters have a fantastic away day experience.