Q. When can I transfer my seat for a game?

A. Due to the recent launch of this service and operational complexities that come with it, Ticket Transfer will be open once a fixture has sold out but the exact date and time will vary. This service will initially not be open for every fixture. Over the coming weeks we aim for Ticket Transfer to have a more formalised opening time. Please check the ticket Information page on www.arsenal.com/tickets for up to date details or you can view it by entering your membership number & password into the online Box Office (ticket hub).

Q. Who is eligible to use the new Ticket Transfer service to transfer their seat(s)?
A. Gold Level Members

Q. I am a Silver / Red Member can I transfer my ticket using this service?
A. No, unfortunately you will not be able to transfer your tickets via this service.

Q. Is this service available over the telephone?
A No, unfortunately due to the number of transfers that are likely to take place and the need for automation this is an online service only available through www.arsenal.com.

Q. I am a Gold Level member in the Family Enclosure can I use the Ticket Transfer service?
A. Unfortunately you will not be able to use this facility online, however, please telephone the Arsenal Contact Centre on 020 7 619 5000 for more details.

Q. I am a Gold Level member in the Disabled Enclosure can I use the Ticket Transfer service?
A. Unfortunately you will not be able to use this facility online, however, please contact the Disability Team on 020 7619 5050 for more details.

Q. How do I use the Ticket Transfer service?
A. A full step-by-step guide to this new service is available on www.arsenal.com.

Q. My friend does not have access to a computer can I transfer their ticket for them via the Ticket Transfer service?
A. Yes, season ticket holders will also have the facility to transfer other members' tickets as long they have already been added to level two of your Arsenal Network.

Q. Is there a fee to transfer my season ticket?
A. There is a small fee of £1 per ticket for Gold Members to transfer their ticket(s) for each match.

Q. What can I do if I have transferred my seat and then change my mind?
A. If the recipient has not accepted your transfer offer then you will have the ability to cancel the pending offer.

Q. I have transferred my seat through the Ticket Transfer service which has been accepted and now wish to attend the fixture, is there anything I can do?
A. Unfortunately no, once a transfer has been accepted your season card will be deactivated.

Q. Is there a limit to how many times that I can transfer a seat in a season?
A. Subject to Ticket Transfer being ‘live' for a fixture, you can transfer for as many fixtures as you wish.

Q. Are there any other ways that I can transfer my ticket?
A. No, Ticket Transfer is the only official and legal way for Gold members to transfer their seats.

Q. Can I check the status of my transferred seat(s) online?
A. Yes, you can view the status by entering your membership number & password into the online Box Office (ticket hub) and selecting My Account where you can view your booking history.

Q. When is the latest that a Recipient can accept a ticket transfer?
A. You can select the date & time the recipient has to either accept or decline the transfer.

Q. I have transferred my ticket to my friend but they have not accepted within the deadline, what will happen to my ticket, can i still go to the game?
A. Should your ticket not be accepted then your season card will remain active for the relevant game.

Q. If the person i have transferred my ticket to has declined can i select another person to transfer to?
A. Yes, you can select another person within your Arsenal network to transfer your ticket to which will cost £1 per ticket.

Q. What if I transfer a ticket and the recipient does not accept or decline the transfer?
A. If a transfer offer is not accepted or declined within the default date and time, the transfer offer will expire without notice and the original tickets will be valid for entry to the game. Be sure to remind your transfer recipient to accept the transfer.

Q. I am not a member, how will I receive my ticket?
A. As a non member you will receive a Ticketfast (print at home) ticket

Q. I am a member, will be my membership card be activated?
A. If you are a member, your membership card will be activated with the relevant ticket details, however there maybe occasions when paper tickets are printed and dispatched if a fixture is available via the Friends and Family service or on General sale.

Q. What is My Arsenal Network?
A. Adding Arsenal members to your Arsenal Network will make it easier for you to use our online services. A full step by step guide can be found on www.arsenal.com

Copyright 2014 The Arsenal Football Club plc. Permission to use quotations from this article is granted subject to appropriate credit being given to www.arsenal.com as the source 24 Oct 2013