What is Away Ticket Transfer?
As part of our continued efforts to improve the ticketing experience for our supporters and to ensure all tickets are used by genuine Arsenal supporters, we are pleased to announce a new Away Ticket Transfer process, which will be available from the beginning of January 2024.
Who can use away ticket transfer
DA Away Ticket Transfer gives DA away ticket holders the ability to transfer their ticket for an away game they cannot attend. Away tickets can be transferred to a "Qualifying Supporter", who holds the relevant number of loyalty points to be eligible to purchase a ticket for the away fixture. Qualifying supporters must be either a Platinum or Gold Members.
Supporters can access the Away Ticket Transfer request form here.
How do I Transfer to a Qualifying Season Ticket Holder
If an away ticket purchaser can no longer attend the game, they will have the option to transfer their ticket to another supporter who possesses the required number of away loyalty points at which the game sells out. This information can be found on the ticket information page for the relevant fixture. The supporter accepting the transfer must be a Gold / Platinum Season Ticket Holder and cannot already have a ticket registered to their membership account for the specific game. We advise you fill in the form or get in touch with us no later than 72 hours before kick-off if you are unable to attend, where we aim to sell your ticket to a qualifying supporter.
Away Ticket Sanction Policy
The new Away Ticket Transfer process provides a legitimate way for supporters who can no longer attend to transfer their ticket to another supporter and any supporter who cannot attend the game after purchasing a ticket is encouraged to use this Transfer facility.
As per our Away Ticket Terms and Conditions, from the Nottingham Forest fixture on 30 January 2024, any supporter who breaches these terms by failing to collect their ticket when requested to do so may be subject to the below sanctions. These sanctions will also be enforced if someone other than the intended recipient attempts to collect the ticket:
- First strike: Lose 1 away loyalty point
- Second strike: Lose 10 away loyalty points
- Third strike: Lose all away loyalty points
We are also working with other clubs in relation to scanned ticket data and if we are notified by the host club regarding any unused tickets, we will remove the away loyalty point in this instance also. This would not count towards the sanctions detailed above.
Any ticket purchaser who is found to have sold or attempted to sell their ticket for above face value risks losing their Season Ticket or Membership completely. Any Season Ticket Holder who receives a ban can appeal by contacting the Club from the date they were notified of the ban. Click here for more information about our ticket usage rules, sanctions and appeals process.
