Be aware of counterfeit tickets

The Club is aware that a number of counterfeit membership cards have been presented at the turnstiles at recent matches at Emirates Stadium.

The holders of these counterfeit cards have unfortunately been declined entry into the stadium, some having travelled significant distances.

Supporters are reminded not to purchase tickets on the secondary market or through any unknown source. A number of companies and individuals do advertise on the internet claiming to provide official Arsenal tickets. However, Arsenal Football Club tickets are only available through the channels as advertised on Arsenal.com.

We would like to stress to all supporters that the unauthorised sale or disposal of football tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006.

We have taken advice from the police, who suggest that anyone living in the UK who has fallen victim to purchasing counterfeit tickets should report this via the non-emergency telephone line 101 or by visiting their local police station. The website www.actionfraud.police.uk can also be used to report incidents, and can also be used by those living outside the UK.

If you are in doubt as to whether a company or individual is legitimate, please contact the Arsenal switchboard on 020 7619 5003 (open Monday to Friday 9am to 5pm, except Bank Holidays) or e-mail ask@arsenal.co.uk.

All Arsenal supporters are reminded that the Ticket Exchange and Ticket Transfer services are in place for fans registered with the Club’s membership scheme, to provide a secure and convenient service for supporters wishing to re-sell their season tickets to fellow members.

The Club hopes that this service will assist in its objectives of eradicating the unauthorised and illegal sale of tickets through touts. Supporters can find out more information about the two services by visiting www.arsenal.com/ticketexchange