Membership

Purple Membership FAQs

Emirates Stadium

Purple Membership FAQs

Q. What is a Purple Membership?
A. Purple Membership gives disabled supporters access to half price match tickets and a free ticket for a Personal Assistant.

Q. When can I apply to join the Purple Membership?
A. New members can apply to join the Purple Membership from Monday 21st June 2021.

Q. How much does a Purple Membership cost?
A. The cost of a Full Purple Membership (includes an Official Arsenal Membership Pack) is:

Purple Adult £39.00
Purple Canon £40.00
Purple Junior Gunner £25.00  

The cost of a ‘Lite’ Purple Membership (does not include an Official Arsenal Membership Pack) is:

Purple Adult £34.00
Purple Canon £30.00
Purple Junior Gunner £15.00

Q What are the ages to join as a Purple Junior Gunner Member?
A. You can apply to join our Purple Junior Gunner Membership as either:

Purple Team JGs (age 4-11 years)
Purple Young Guns (age 12-16 years)
Purple Cannon (age 17-18 years).

Q. Is there a Purple Welcome to our World Membership?
A. The Welcome to our World Membership is the first level of Junior Gunner Membership, for youngsters aged between 0 to 3 years.  This Membership does not have any ticketing rights therefore, you can apply for a Welcome to our World membership if your child is aged between 0 to 3 years old.  Once your child has reached the age of 4 they will be eligible to apply for a Purple Junior Gunner Membership.

Q. Where will I find the Purple Membership Terms and Conditions?
A. The Purple Membership Terms and Conditions 2021/2022 are available to view below.

How to apply for Purple Membership

Q. I was an existing Purple Member, how do I renew my Membership?
A. If you were a Purple Member in the 2019/2020 season you can renew your Purple Membership via your online account or by calling the Membership Office on 0344 277 3625 (option 2).

If you were not an existing Member during the 2019/2020 season, you will need to apply for a new Purple Membership and complete the registration process.

Q. How do I become a new Purple Member?
A. Firstly, you will need to purchase a Purple Membership.  You can apply for Purple Membership online or by calling the Membership Office on 0344 277 3625 (option 2).

Once you have purchased your Purple Membership, you will receive an initial email confirmation of your Purple Membership number.

New Purple Members will then be sent another email with a Disabled Supporter Eligibility Check form, which you will need to complete and return, along with proof of your disability within 14 days of purchasing a Purple Membership. Completed documentation should be emailed to disability@arsenal.co.uk.

New Members can join the Purple Membership Scheme from Monday 21st June 2021

Q. What proof of disability will I need to provide?

A. To qualify for Purple Membership, including a Personal Assistant’s place, you will need to return one of the following documents with your application:

  • A copy of a letter (dated from September 2020 onwards) confirming that you are currently in receipt of Higher Rate Mobility Disability Living Allowance (DLA) or confirmation that you are currently in receipt of the Enhanced Mobility Component under a Personal Independence Plan (PIP)
  • A copy of a letter confirming that you are currently in receipt of War Pensioners Mobility Supplement
  • A copy of a local authority Blind or Partially Sighted person’s registration card or a Certificate of Visual Impairment (CVI) document
  • The Access Card, for full information about The Access Card and how to apply for it go to www.accesscard.org.uk    

Q. I am disabled, and I am not in receipt of the listed benefits or documents.  What other proof of disability can I submit?
A. If you are NOT in receipt or eligible to claim any of the listed documents, then you will need to submit an up-to-date letter from your GP which clearly states the nature of your disability.

If you require a Personal Assistant, then the GP’s letter must also state that without a Personal Assistant you would be unable to get to and from the stadium or use the matchday services and facilities in the stadium’.

If the GP does not confirm that you require a Personal Assistant, we can still offer you a single concessionary disabled seat, with the option to purchase a full price ticket.

Please contact the Disability Liaison Team on 020 7619 5050 (9.30am to 5.00pm Monday to Friday except Bank Holidays) if you are unable to obtain a GP letter.

Q. Will you accept a copy of my Blue Badge or Motability agreement as proof of my disability?
A. Unfortunately, we will not be able to accept these documents as proof of your disability. Please refer to the list of documents that we will accept.

Q. Can I post in my proof of disability?
A. Unfortunately, we no longer accept postal applications. Please submit your Disabled Supporter Eligibility Check form and proof of your disability to disability@arsenal.co.uk, within 14 days of purchasing your Purple Membership.

Q. What happens if I do not complete my Disabled Supporter Eligibility Check form and submit my proof of disability?
A. If you do not complete the registration process to join our Purple Membership Scheme, your Purple Membership will not be activated for the 2021/2022 Season.  Also, we will not be able to issue you with a free Personal Assistant access card and you will be unable to purchase disabled tickets.

Q. What happens after I have submitted my documentation?
A.  Within 28 working days, we will confirm your application for Purple Membership and issue you with a Personal Assistant (PA) number.  A PA access card will then be sent to you.

The Disability Liaison Team may contact you if we have any queries relating to the documentation you have submitted.

Personal Assistant Information
Q. Does the same Personal Assistant have to accompany me to every game?

A. You can choose to bring anybody as your Personal Assistant to the game.  Also, you do not need to inform us of their name.

Q. Is there an age limit for my Personal Assistant?
A. Our policy is that Personal Assistants should be over 14 years of age. However, if your Personal Assistant is under 14 years old, please contact the Disability Liaison Team on 020 7619 5050 (9.30am - 5.00pm Monday to Friday) to discuss your specific requirements.

Q. I do not need a Personal Assistant to accompany me to the Emirates Stadium.  What should I do?
A. Please let us know when you apply for a Purple Membership that you do not require a Personal Assistant to accompany you to Emirates Stadium.

Q. I do not qualify for a free Personal Assistant however, I do not want to attend games on my own.  Can I buy an extra ticket for a friend to come to the game with me?
A. If you do not qualify for a free Personal Assistant to accompany you to games, we can if requested issue you with another entry card.  You will then be able to purchase an additional full price ticket for the game.

Q. I need additional assistance when coming to the Emirates Stadium e.g. a wheelchair from the car park to take me to the seating area, how can I arrange this?
A. Please contact the Disability Liaison Team on 020 7619 5050 (9.30am - 5.00pm Monday to Friday) to discuss your specific requirements.

Q. Will I receive a Membership card for my Personal Assistant?
A. Yes you will receive a Membership card for your Personal Assistant.  As the Member you are responsible for both of your Membership cards.  We would strongly recommend that you keep both cards in your possession.

Q. Will my Personal Assistant automatically become a Member as well?
A. No your Personal Assistant (PA) carries no membership benefits. If your PA wants to become a Member, they can purchase their own Red, Purple or Junior Gunner membership.

Q. Am I responsible for the behaviour of my Personal Assistant?
A. As a Purple Member you are responsible for your Personal Assistant’s (PA’s) behaviour while they are attending Emirates Stadium with you.  If they breach the Disabled Supporters Terms and Conditions, both you and your PA may be ejected from Emirates Stadium and/or face other disciplinary or legal action.

Q. My Personal Assistant is arriving early to the game, can we meet inside the ground?
A. Unfortunately no, you will both need to enter the ground together.  Your Personal Assistant will need to wait outside until you arrive and then you can both enter the ground together.

Q. I am unable to attend the game, can my Personal Assistant still attend on their own?
A. Personal Assistants may NOT attend matches on their own or with any other non-disabled supporter. If you are unable to attend the game, please contact the Disability Liaison Team on 020 7619 5050 (9.30am - 5.00pm Monday to Friday) so that we can arrange a refund of your tickets. 

Purple Membership General Information
Q. How do I access my online account?

A. Your Membership number will be confirmed in your email confirmation upon purchasing. For data protection purposes, to set your password please visit https://www.eticketing.co.uk/arsenal/Authentication/Login and select 'Forgotten Password', this will enable you to create your own unique password. - 

Q. How do I activate my Membership online?
A. To activate your Membership and set a password click here. Enter your Membership number and your surname as it appears on your account. This will activate your Membership online and allow you to set a password. You can now use your Membership number and password to access the Arsenal Player and all other online Membership services.

If you require assistance accessing your online account, please contact the Disability Liaison Team on 020 7619 5050 (9.30am - 5.00pm Monday to Friday) and we can talk you through the process. 

Q. When will my Membership Pack arrive?
A. This year, Members will be able to order the pack via the My Arsenal Rewards portal. Full Members will receive an allocation of My Arsenal Rewards points that they can either redeem against the pack or use to access other exclusive rewards made available through the programme.

Q. What is the new My Arsenal Rewards loyalty programme?
A. Members will be able to earn My Arsenal Rewards points for their interactions with the Club, such as purchasing tickets and attending matches.  Points can be redeemed for exclusive Arsenal related rewards, prizes and money can’t buy experience.

Ahead of the 2021/2022 season, all Members will receive an upgraded My Arsenal Rewards Membership card, which will work as an electronic matchday ticket, a rewards card and a payment card. The payment feature on your new My Arsenal Rewards card is powered by Pingit from Barclays.  Once payment is activated the card can be used for online and offline purchases at Emirates Stadium, all club stores and anywhere that accepts Visa as a payment method*.  My Arsenal Rewards will also enable Members to earn points by spending at several affiliated high street and online brands. 

If you’re an Arsenal Member, keep a lookout for more information about My Arsenal Rewards, coming soon! 

*You will be able to pay for goods and services with your My Arsenal Rewards Membership card wherever you see the Visa sign, online and instore.  To activate your membership card for Pingit for Clubs you must be 16 or older and a UK resident who is solely resident in the UK for tax purposes.  A UK personal current account is required to register for Pingit for Clubs.  If you choose not to activate your card for payment, your membership card will still provide access to Emirates Stadium.  T&Cs apply.

Q. I do not wish to join My Arsenal Rewards.  Can I keep my old Membership access card?
A. Unfortunately, your old Membership card will be de-activated so you will need to use your new My Arsenal Rewards card to access the Emirates Stadium.

Q. I have lost my old Purple Membership card how do I get a replacement?
A. Ahead of the 2021/2022 season, all Members will receive an upgraded My Arsenal Rewards Membership card, which will work as an electronic matchday ticket, a rewards card, and a payment card.

Q. Is My Purple Arsenal Rewards card my match ticket?
A. Once you have purchased your match ticket, we will load the game onto your new My Arsenal Rewards Membership card for entry into the stadium.  On the day of the game, you will also need to bring along your ticket information so that you will know where your seats are in Emirates Stadium.

Q. I am not receiving emails from Arsenal Football Club?
A.You should make sure that you have not ‘opted out’ to receiving our emails and e-newsletters.  If you are still experiencing problems, please contact the Box Office on 0207 619 5000 (9.30am to 5.00pm Monday to Friday) or email ask@arsenal.co.uk.

Q. Can I set up a direct debit to pay for my Purple Membership?
A. Unfortunately, you will not be able set up a direct debit for your Purple Membership renewal. Please note that this is due to our current requirement regarding annual proof of disability.

Q. How do I receive my exclusive 10% discount on retail for Season 2021/2022?
A. Your discount is available from the point at which you renew or purchase your Membership for Season 2021/2022.  To claim your online 10% discount on Arsenal retail, or Stadium Tours, register for an account on Arsenal Direct using the same email address as used to set up your Membership account.  Once you are logged in, your discount will automatically be applied in the basket.

To claim your discount-instore, please show your Membership card to the cashier along with a secondary form of ID.  If you are an Adult Purple Member, you will have the option to opt-out of the Arsenal Direct discount at the start of the Season and exchange this benefit for My Arsenal Rewards points to redeem against other rewards.

Q. How do I become a Season Ticket holder?
A. If you are a registered Purple Member you can apply to join our free disabled Season Ticket waiting list. Email Disability@arsenal.co.uk to request an application form.

Q What are Purple Members ticketing rights?
A. As a Purple Member you have priority access to purchase a disabled concessionary rate ticket and a free ticket for your Personal Assistant at Emirates Stadium, for every full capacity home match. You will also have access to Ticket Exchange and a range of ticketing benefits.

With the Club’s Friends and Family option, you can purchase multiple tickets on your Membership number for certain matches throughout the season.

Purple Members can apply for away match tickets. Note we receive a very limited allocation of tickets for Away games.  Tickets are sold subject to availability and ‘Away match credits’ terms and conditions apply. 

Q. What is the Disabled Supporter’s Ticket Exchange?
A. The Disabled Supporter’s Ticket Exchange is a service where Season Ticket holders that are unable to attend a game can sell their tickets to fellow disabled Arsenal Members. Please note that the Ticket Exchange Service will not be available for reduced capacity matches.

Q. What is the Disabled Supporter’s Ticket Transfer Service?
A.  The disabled supporter’s Ticket Transfer service gives disabled Season Ticket holders who are unable to attend a game, the ability to pass on their ticket to a Purple Member, disabled friend / family member for a like for like ticket (a £1 administrative fee will be charged). The member will need to provide the Purple Membership number or the proof of disability, of the friend or family member wishing to attend the game to the Disability Liaison Team beforehand. Once approved, the recipient will be sent an electronic ticket which must be printed off in order to gain access to Emirates Stadium. The Membership cards of the Season Ticket holder will be deactivated for the fixture.

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