My Arsenal Rewards

My Arsenal Rewards Auction Terms and Conditions

My Arsenal Rewards Auction Terms and Conditions

These terms and conditions (“Terms and Conditions”) set out the basis on which you can participate in a My Arsenal Rewards Auction (“Auction”) and should be read alongside the My Arsenal Rewards Membership Terms and Conditions.  By participating in the Auction, you accept these Terms and Conditions in full.  If you do not accept these Terms and Conditions, you should not bid on the relevant Auction and you will not be eligible to receive the Reward.  Participation is via the My Arsenal Rewards hub only.

  1. AUCTION PERIOD:  The start date and time for bids to each Auction is the date from which the Auction is live on the My Arsenal Rewards hub (the “Start Date”).  The closing date and time for bids to each Auction is as advertised on the Arsenal Rewards hub (“Closing Date”).  Bids received after the applicable Closing Date will not be admissible.


  1. BIDDING:  To participate in an Auction, you need to visit the My Arsenal Rewards hub and select your chosen Auction. You may then place your bid  by redeeming the relevant number of Rewards Points before the Closing Date.  Once a bid has been submitted it cannot be withdrawn.


  1. During the Auction, the Rewards Points constituting your bid will be debited from your My Arsenal Rewards Account whilst you remain the highest bidder. If you are outbid by another user, the Rewards Points constituting your bid shall be credited back to your My Arsenal Rewards Account. Unless otherwise stated on the My Arsenal Rewards hub, only the highest bidder of any Auction shall be entitled to receive the relevant Reward, subject to and in accordance with these Terms and Conditions.


  1. It is your responsibility to ensure that you can participate in the Auction in compliance with local laws and regulations.  Any bid submitted in breach of local laws and regulations shall be automatically null and void.  The Arsenal Football Club Plc (company number 109244) (“Arsenal”) also reserves the right to determine that it cannot accept a bid or provide a Reward due to local laws and regulations.


  1. ELIGIBILITY:  Subject to clauses 6 and 7 below, participation in the Auction is open to all Members of My Arsenal Rewards.


  1. If you are under 18, consent from a parent or guardian must be obtained prior to participation and the parent or guardian must agree to these Terms and Conditions in full. The winner(s) may be required to supply a completed parental/legal guardian consent form in accordance with Arsenal’s directions in order to claim their Reward.


  1. Employees of: (i) Arsenal, (ii) Fortress (GB) Limited, and (iii) any business or organisation that is sponsoring or otherwise associated with an Auction (if applicable), are not eligible to enter the Auction(s).


  1. You will require email and internet access to enter. No refund may be claimed for any expenses incurred relating to the use of an email account or internet connection for the purpose of entering the Auction(s).


  1. REWARD:  The Reward(s) in respect of each Auction shall be as advertised on the My Arsenal Rewards hub (the “Reward(s)”). Rewards are non-transferable, and no cash alternative will be offered. A Reward does not include personal expenditure, transport costs or any other incidental costs other than those explicitly included.


  1. Arsenal reserves the right to substitute a Reward(s) (or any part of it/them) for a Reward or Rewards of equivalent or greater monetary value if this is necessary for reasons beyond its control.  There is no cash alternative to a Reward (or any part of a Reward) and unless agreed otherwise in writing a Reward is non-refundable and non-transferable. All costs and expenses not included within a Reward are the responsibility of the winner(s).


  1. Where applicable to the Reward(s) or parts of the Reward(s), Arsenal’s terms and conditions at and shall apply.


  1. Other terms and conditions (including third party terms and conditions) may also apply to the Reward(s) or parts of the Reward(s).


  1. The winner(s) of each Auction must not sell, assign or transfer a Reward(s) to any other person, including for payment or any other form of valuable consideration


  1. SELECTION OF WINNER:  The winner(s) of each Auction will be contacted using the contact details associated with the My Arsenal Rewards Membership used to enter the relevant Auction within 72 hours of the Closing Date.  Where the Reward(s) in respect of an Auction is a physical item, this shall be delivered to the winner(s) address associated with their My Arsenal Rewards Membership within 45 days of the applicable winner being informed of their win.


  1. PERSONAL DATA:  Arsenal will use entrants’ personal details for the purposes of administering the Auction and awarding the Reward.  More information about how Arsenal handles personal data is available at
  2. OTHER IMPORTANT INFORMATION:  Bids must not be submitted through agents or third parties. No responsibility can be accepted for lost, delayed or incomplete bids, or for electronic bids or winning notifications that are not received or delivered (for any reason including as a consequence of communication or network failures).  Any such bids will be deemed void.


  1. Arsenal reserves the right to withdraw or amend the Auction or these Terms and Conditions if circumstances outside its reasonable control make this unavoidable.  In the event of a Auction being withdrawn, any Rewards Points redeemed by you to enter such Auction shall be credited back into your My Arsenal Rewards Account.


  1. Bids must be submitted strictly in accordance with these Terms and Conditions.  Any bid not in strict accordance with these Terms and Conditions will be deemed to be invalid and the Reward will not be awarded in respect of such bid.  Arsenal reserves the right to verify the eligibility of any entrant and to exclude any bids which it believes to be invalid or in breach of these Terms and Conditions or the My Arsenal Rewards Terms and Conditions.


  1. Arsenal’s decision is final in all matters relating to the Auction (including the Reward) and no correspondence will be entered into.


  1. Except in respect of death or personal injury resulting from any negligence of Arsenal, to the maximum extent permitted by law, neither Arsenal nor any of its officers, employees or agents shall be responsible for (whether in tort, contract or otherwise):
      1. any loss, damage or injury to you and/or any third party or to any property belonging to you or any third party in connection with the Auction and/or the Reward (including the winner’s receipt or use of the same), resulting from any cause whatsoever; or
      2. any loss of profit, loss of use, loss of opportunity or any indirect, economic or consequential losses whatsoever and howsoever caused.


  1. GOVERNING LAW AND JURISDICTION:  Please note that these Terms and Conditions are governed by English law.  This means that your bid at the Auction and any dispute or claim arising out of or in connection with it will be governed by English law.  You and Arsenal both agree that the courts of England will have exclusive jurisdiction in connection with any such dispute or claim.


  1. SPIRIT OF THE AUCTION: If you attempt to compromise the integrity or proper operation of the Auction by cheating or committing fraud in any way, Arsenal reserves the right to render your bid invalid, seek damages from you and ban you from participating in any of their future Auctions or other promotions.


  1. CONTACT: If you have any questions about the Auction, please write to us by email at or by post at ‘Memberships, The Arsenal Football Club, Highbury House, 75 Drayton Park, London N5 1BU.’
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