Contact Us
All email enquiries should go to: northbankterrace@arsenal.co.uk.

Frequently Asked Questions
Welcome to The North Bank Terrace FAQ section. Hopefully these pages will answer any questions you may have regarding the walkway or your order.

What is The North Bank Terrace?
The Arsenal F.C. North Bank Terrace is a cascade of personalised engraved stones set on the steps in front of the North Bank at the dedicated to the club's greatest players, that will be laid in the area outside the Armoury store, Emirates Stadium.

Why is it being created?
To provide supporters with the opportunity to have a permanent place in Arsenal FC history as well as being a place where you can tell your own Arsenal stories, share your memories or make family dedications. At the same time, the North Bank Terrace will enhance the look of the new Emirates stadium and create a lasting feature that will define Arsenal football club and the fans that support it. All profits from the sale of stones at The North Bank Terrace will go towards the Arsenalisation of Emirates Stadium.

Who can buy Stones?
Everyone is able to buy a stone at The North Bank Terrace.

What Stone(s) can I buy?
You can choose from a range of superb black and grey granite stones.

The North Bank Terrace Single Stone has up to 2 lines of 14 characters per line (spaces & punctuation count as characters) - 200mm x 100mm.

The North Bank Terrace Single Stone (Large) has up to 3 lines of 23 characters per line (spaces & punctuation count as characters) - 300mm x 100mm.

The North Bank Terrace Double Stone has up to 3 lines of 14 characters per line (spaces & punctuation count as characters) - 200x200mm plus the addition of the Arsenal crest.

The North Bank Terrace Celebration Stone has up to 3 lines of 23 characters per line (spaces & punctuation count as characters) - 600x200mm plus the addition of the current Arsenal.

The North Bank Terrace Limited Edition Stone are made from first grade grey granite and polished to create a honed finish. Each stone incorporates inlaid chrome letters that form the title or name of the stone and supporters can choose up to three lines of text (60 characters per line) to have engraved and decorated.

You can buy as many stones as you like.

Are the letters painted on top of the stone?
No, the letters are actually engraved into the granite stone to make the lettering more hardwearing.

What are Replica Stones?
A replica is a personal copy of your North Bank Terrace stone for your own home or to give as a personal gift. These stones are exact copies of the original stones being installed at the stadium. You can use your replica in many ways:

  • Build it into your house
  • Put it on the mantelpiece
  • Give it to a friend or loved one as a memento or a great event or memorial in tribute to a loved one
  • Use it as a paperweight
  • Add it to the garden rockery
  • Build it into your wall / drive
  • Use it as a door stop
  • Build it into your patio

How will I receive my Replica Stone(s)?
These stones will be despatched to you by mail order in a presentation / protective box. Unfortunately, owing to their weight and tracking issues, we can only send replica stones to addresses in the British Isles.

What can I have engraved on my stone?
Any message or dedication you wish (as long as it is polite, Arsenal F.C. reserves the right to vet any messages). No defamatory remarks. Examples of what you can say:

  • MY FIRST GAME, FA CUP FINAL, MAY 15TH 1998
  • I WATCHED MY FIRST GAME, WHEN I WAS 8 YEARS OLD, WITH MY DAD, BILL JONES
  • THE NORTH BANK TERRACE, IS A SPECIAL PLACE FOR, THE DAVIDSON FAMILY

Stones make great presents to:

  • Celebrate birthdays, anniversaries or marriages
  • Remembering people and good times
  • Or simply to tell someone that you love them

Can I change my message after I have placed my order?
Yes, you have two opportunities to do this. You can do this by logging into your account online within ten days of your order being placed. You will be sent a letter with a certificate to check your inscription. If you notify us within 10 days of receipt of your certificate we can make a change for you.

How long will the stones last?
The stones will last indefinitely, however, we can only guarantee that they will be in the location for 10 years. This is the minimum but we have every reason to believe they will be there for years to come.

When are they being laid?
We are planning to install the first phase of The North Bank Terrace before Christmas 2011 (subject to us having enough order to install at this time). Thereafter, future phases will be announced on the website. First come will enjoy pride of place.

When will I receive my replica?
Replica stones will be engraved and dispatched in line with the installation schedule. Whilst we cannot give or confirm a specific delivery date at the point of order, it is possible that your replica stone will be dispatched in advance of the stones being linstalled and we will guarantee that replica purchases will be received with 28 days of the corresponding stone being installed at the stadium.

How much do the Stones cost?
All prices are listed on the North Bank Terrace site.  Click here to visit.

How many Stones can I order?
As many as you like.

How do I pay for the Stone(s)
Online: With credit/debit card - VISA, MASTERCARD, DELTA, MAESTRO, SWITCH, AMEX

Can I choose my location?
Unfortunately not, the stones will be laid on a first come - first laid basis. Each stone will be laid in the next available quadrant.

How can I find my Stone?
The location of each stone will be mapped and you will be able to download a reference guide confirming the whereabouts of your stone within the scheme.

Do I need a ticket to view The North Bank Terrace
No, the development is outside of the stadium so anyone can come and look at the stones.

Can I buy a stone as a gift?
Yes, you can buy a stone(s) for someone else. The letter confirming your purchase and the certificate will come to you - the purchaser, to check the inscription we have is correct before we engrave the stone. You can then give the certificate which shows the inscription on the stone as a gift. The certificate does not contain the purchaser's name unless it is part of the inscription.

Alternatively you can purchase a voucher and let the recipient decide what they want to have engraved on the their stone. A certificate will be dispatched directly to the recipient in this case.

What is on the certificate?
The certificate includes an image of the stone, the inscription and the order reference number. In due course you will use this number to help locate your stone in the schem. The certificate does not include the purchaser's name.

Lettering
Each line can have a set number of characters, including spaces and punctuation, in uppercase letters only. The images of the stones and the lettering on this website are for illustration purposes only.

Copyright 2014 The Arsenal Football Club plc. Permission to use quotations from this article is granted subject to appropriate credit being given to www.arsenal.com as the source 3 Nov 2011