Top Search Questions
  • Why can't I login to the website?
  • Please make sure that you are trying to login to the area you have signed up for. If you are a member of The Arsenal (Red, Silver or Gold), please note that your login details apply only to www.arsenal.com/membership. You should be able to login to Arsenal.com, Online store and Arsenal TV Online with the same login details subject to subscription status.

  • What is my membership password?
  • Please click here and enter your seven digit membership number. Your password will then be sent to you by email. If you still have problems with membership login contact 0870 343 0870.

  • When will I receive the Official Arsenal newsletter?
  • The official Arsenal newsletter is sent out every week either Tuesday or Wednesday.

  • How do I download & install the Arsenal.com Gadget?
  • 1. Click here to download the Arsenal.com Vista Gadget 2. On the "File Download" dialogue box, select OPEN or SAVE3. On the "Internet Explorer Security" dialogue box, select ALLOW 4. On the "Do you want to install this Gadget" dialogue box, select "INSTALL"The gadget should install and after a brief delay, populate with content.

  • Can I update my Arsenal TV Online details?
  • You can maintain your name and address by using the MY PROFILE section. Log in to the service as normal, click the MY PROFILE link at the bottom of the screen, and choose 'Personal Details' to update.My Profile also allows you to update your 'Payment Details', and 'Email and Password' can be changed as well.

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