Platinum Membership Benefit
Club Level Online Early Renewal Incentive Season 2013/14 - Terms and Conditions
For full T&Cs, please click here.
What matches do my Club Level tickets include?
Your tickets allow access to the following matches:
- Premier League
- UEFA Champions League
- Capital One Cup
- Budweiser FA Cup
Can I get access to away tickets or tickets for events held at Emirates Stadium?
Access to away tickets are subject to loyalty credits. Platinum members are also extended the opportunity to enter the ballot in the event of a Cup semi-final or final for match tickets. You will be placed in the ballot alongside Gold Members (General admission season ticket holders). For non Arsenal events hosted at Emirates Stadium, Platinum members will be given priority access to purchase tickets for this however the ability to purchase your own seats is not always possible due to stage sets etc.
Can I purchase additional tickets for home fixtures?
Your Platinum Membership does not provide privileges to purchase additional home tickets with the exception of when tickets are made available to purchase through the Club’s friends and family offer (Details for this are available via www.arsenal.com). You can however request to be entered into a ballot for small allocation of match-by-match Club Level tickets that are available. You should submit your request to firstname.lastname@example.org. Notification will be made by email or phone regarding your process updating you on your success.
What other benefits are included in my Platinum Memberships?
• Opportunity to apply to attend the Arsenal Members’ Day and purchase a table at the annual Arsenal Charity Ball.
• Exclusive benefits for meetings and events held at Emirates Stadium (only on non matchday).
• Complimentary access to Arsenal Player, the Club’s online TV channel.
• Platinum Membership pack which includes valuable information for the forthcoming season.
• A dedicated members helpline; 0845 262 0001.
What are the Club Level matchday opening hours?
|Kick Off||Stadium Opens||Final Whistle||Stadium Closes|
What is the dress code on Club Level?
The dress code for Club Level is casual. Denim can be worn as well as home team colours. Torn denim, sports shorts and away team colours are not permitted on Club Level. Guests may be denied access if they do not comply with the dress code.
Are away supporters allowed on Club Level?
Whilst we welcome visiting supporters to Club Level, we do remind guests that the majority of Club Level consists of home supporters and we ask all guests to be respectful of the Club Level regulations.
Can I purchase Arsenal Merchandise on Club Level?
On Club Level we have one retail unit stocking a small line of some of our best sellers which is located next to the Dial Square restaurant. The full range of Arsenal merchandise is available in The Armoury (Hornsey Road) and The Highbury House store (Drayton Park).
Is there disability access to Club Level?
Any disabled supporters holding Club level tickets can access the stadium via the Woolwich Club Level entrance (East) located between turnstiles H & J where there is lift access.
How do I apply for additional home matchday tickets?
Due to the high number of Club Level renewals, we have extremely limited availability of matchday tickets. Members can email their request to email@example.com including the match they wish to purchase additional tickets for along with the number of tickets required. Each request is entered into a ballot which is held one week prior to the fixture. All applicants will be notified by email with a status update.
Am I entitled to purchase away tickets?
Away match tickets are sold to the Away Scheme / Gold / Platinum and Travel Club members on a priority points based system. The fastest way to accrue points and ensure away tickets is by joining the Travel Club scheme.
Should any remain, tickets will go on sale to Silver and Red members before a general sale.
Can I sell my Club Level if I am unable to attend a match?
Season ticket holders unable to attend a game can make their ticket available once the match is sold out via the Ticket Exchange service (subject to restrictions). If fixtures go on general sale, to non-members, the Ticket Exchange facility will NOT be in operation. Upon a buyer being found and a sale being made, your card will be disabled for the game while the buyer's card will be activated. The credit for the ticket sale (less a 10% administrative charge) will be deducted from the cost of your 2012/2013 season ticket renewal. If you have sold tickets on Ticket Exchange during the season, this can be redeemed immediately against the forthcoming season’s renewal when selecting to renew your seats online only. Alternatively you will receive a cheque by post after 31st May 2013.
Platinum members are not eligible to buy tickets off the ticket exchange. Only red and silver members can use the ticket exchange to purchase tickets.
What is the procedure if I lose my tickets or require paper tickets for a match?
Currently all requests for replacement access card and paper tickets must be emailed to firstname.lastname@example.org detailing the following:
- The membership number(s)
- The match you require the tickets for
- Name of collector
There is a £10 charge for replacement access cards and a £5 charge for paper tickets requested at least one working day prior to the fixture. You will receive a follow up call from the Platinum Team to obtain the payment details for your request with email confirmation sent to you upon receipt. Any replacement ticket requests received after the deadline should you arrive on a matchday to request a replacement ticket or forget their ticket on a matchday will be charged £10 per seat for replacement tickets.
How can I make Club Level restaurant reservation?
There are four restaurants available that can be booked on a seasonal basis which is as follows:
For further details visit www.arsenal.com/clublevel.
The Woolwich Chapman & Wenger Buffet and Dial Square Chefs’ Table must be pre booked no later than two working days prior to a match.
Making a match-by-match restaurant reservation is quick and simple when booking online or alternatively you can call Arsenal Premium Membership to complete your reservation on 0845 262 0001, option 1.
To book online visit www.arsenal.com/clublevel using your membership number and password.
Are drinks included with my Club Level ticket?
House wines, draughts and soft drinks are complimentary in all bars at half time on Club Level. Drinks are available to purchase at all other times.
Are there any refreshments available on Club Level if I do not wish to dine in a restaurant?
On Club Level we have four corner bars which are as follows:
- 49ers - North West
- Centurions - North East
- Legends - South East
- Champions - South West
In the bars, guests will find a variety of hot snacks available from our Club Level gourmet burger to our variety of Asian stir fry’s. Guests have the flexibility to walk to whole floor on Club Level. The corner bars offer a range of delicious hot and cold snacks, available pre-match, half-time and post-match.
Managing your membership
How can I amend / change my contact details?
Contact information can now be updated online via the Arsenal Ticket Hub here. You will need your membership number (username) and password and then simply follow the link to my account.
What happens if I forget my passwords?
If you have forgotten your password please click here. You will need to type your membership number as prompted and click the ‘Forgotten Password’ link.
When can I expect information regarding my Club Level renewal for 2013/2014?
Club Level renewals are generally sent out in mid to late February.
Travelling to Emirates Stadium on matchdays
How can I get to Emirates Stadium on a matchday?
Getting to Emirates Stadium is simple. London's comprehensive public transport network makes it easy for you and your clients to travel to the stadium.
By Tube and Rail
Arsenal (Piccadilly Line) is the nearest tube station, around a three minutes walk from the ground. Finsbury Park (Victoria, Piccadilly Lines and Great Northern rail) and Highbury & Islington (Victoria Line, North London Line and Great Northern rail) stations are around a 10-minute walk - these should be slightly less crowded.
King's Cross is the main connecting station for national rail and many underground lines. From here you can travel to the ground via the Piccadilly Line (to Arsenal) or the Victoria Line (to Highbury & Islington). Alternatively, a short overground rail journey of one stop will take you to Finsbury Park station.
Bus is a fast and convenient option with connections passing the ground on all sides. Main bus stops are located on Holloway Road, Nag's Head, Seven Sisters Road, Blackstock Road and Highbury Corner. High frequency services will take you within a five to 10 minute walk of the ground and direct routes cover much of north and central London.
Supporters are strongly advised not to drive to Emirates Stadium. The ground is situated in a mainly residential area with an extensive Event Day Parking Scheme in operation. Only car owners with resident's permits will be allowed to park on-street in the designated areas and any cars parked illegally will be towed away.
Matchday traffic information
For more information about these traffic changes then please visit the Islington Council website.
Copyright 2013 The Arsenal Football Club plc. Permission to use quotations from this article is granted subject to appropriate credit being given to www.arsenal.com as the source
13 Jul 2012