The club is aware that a number of counterfeit membership cards and tickets have been presented at the turnstiles at recent matches at Emirates Stadium.
The holders of these counterfeit cards have unfortunately been declined entry into the stadium, some having travelled significant distances.
Supporters are reminded not to purchase tickets on the secondary market or through any unknown source. A number of companies and individuals do advertise on the internet claiming to provide official Arsenal tickets. However, Arsenal Football Club tickets are only available through the channels outlined on Arsenal.com.
The club have been made aware of a number of cases where supporters have parted with money for tickets, and then either not received tickets at all, or received counterfeit tickets which did not allow entry into the stadium.
We would like to stress to all supporters that the unauthorised sale or disposal of football tickets is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006.
We have taken advice from the police, who suggest that anyone living in the UK who has fallen victim to purchasing counterfeit tickets should report this via the non-emergency telephone line 101 or to a local police station. The website www.actionfraud.police.uk can also be used to report incidents, which can be used by those living outside the UK.
If you are in any doubt as to whether a ticket vendor is legitimate, please contact the Arsenal switchboard on 020 7619 5003 (open Monday to Friday 0900 to 1700, except bank holidays) or email firstname.lastname@example.org.
All Arsenal supporters are reminded that the Ticket Exchange and Ticket Transfer services are in place for fans registered with the club’s membership scheme, to provide a secure and convenient service for supporters wishing to resell their season tickets to fellow members. The club hopes that this service will assist in its objective of eradicating the unauthorised and illegal sale of tickets through touts. Supporters can find out more information about the two services by visiting: www.arsenal.com/ticketexchange.