Family Enclosure policies

FAMILY ENCLOSURE POLICY FOR GOLD MEMBERS   

Within The Family Enclosure the following MUST be adhered to:

• The Family Enclosure is restricted to members only.
• All membership cards MUST be shown to an Arsenal member of staff/stewards if requested. Other photographic identification and evidence of your date of birth may also be requested.
• Gold adult members can only use this area of the stadium if accompanying a Gold Junior Gunner at a ratio of 2 Adults per Junior Gunner.
• If an adult Gold member wishes to attend a match in the Family Enclosure without a Junior Gunner being present, he/she needs to contact the Arsenal Contact Centre on 0207 619 5000 for advice on the correct procedure.

It is very important to make contact with the Club prior to the date of the fixture as failure to do so may result in card confiscation or ejection from the stadium. We regret that we are unable to deal with any requests or enquiries of this nature on the day of the fixture.

Concession Season Tickets cannot be used by adults.

Concession Season Tickets are defined as:

• Junior Gunners from birth to sixteen (you must be sixteen by the 31st August of that season).
• Cannon Club from seventeen to eighteen (you must be eighteen by the 31st August of that season).
• Senior Citizens from sixty five or over from the 31st August of that season.

FAMILY ENCLOSURE POLICY FOR NON GOLD MEMBERS

Within The Family Enclosure the following MUST be adhered to: 

• The Family Enclosure is restricted to members only.
• Silver and Red adult members can only use this area of the stadium if accompanying a Junior Gunner at a ratio of 2 Adult members per Junior Gunner. Tickets for this area can be purchased through www.arsenal.com/membership or by calling 0207 619 5000 subject to availability and time scales.
• Junior Gunners, Cannon Club and Senior Citizen members can only purchase tickets outside The Family Enclosure once this area is sold out online through www.arsenal.com/membership or by calling 0884 ARSENAL (0884 2773625). These tickets will be charged at full price and can only be used by the concessions member.
• Senior Citizens and Cannon Club members can only purchase tickets in the Family Enclosure for themselves, or within a group containing Silver and Red members who are accompanying Junior Gunners.
• All membership cards MUST be shown to an Arsenal member of staff/stewards if requested. Other photographic identification and evidence of your date of birth may also be requested.
• If a concession member cannot attend a match, a refund will be given by the Box Office up to and including seven days before the fixture. Please note under no circumstances may an adult use a concession ticket.

For advice please contact the Arsenal Contact Centre on 0207 619 5000 for the correct procedure. It is very important to make contact with the Club prior to the date of the fixture as failure to do so may result in card confiscation or ejection from the stadium. We regret that we are unable to deal with any requests or enquiries of this nature on the day of the fixture.

Concession memberships are defined as:

• Junior Gunners from birth to sixteen (you must be sixteen by the 31st August of that season).
• Cannon Club from seventeen to eighteen (you must be eighteen by the 31st August of that season).
• Senior Citizens from sixty five or over from the 31st August of that season.

[Friday, August 15, 2008]

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