Club and Box level opens two and a half hours before kick off and the lower and upper levels open two hours before kick off. This is our aim but due to a number of reasons we cannot always achieve this.
On match days we offer a text service for supporters to quietly report problems within their area. The categories which can be reported are foul language, racist language, homophobic language, standing and ticket touting. Full details can be found in the match day programme.
No Smoking at Emirates Stadium
We would like to kindly remind all supporters that smoking is not permitted anywhere within Emirates Stadium. This includes the use of electronic cigarettes. This not only includes the 'bowl' inside the stadium, but all other areas including toilets, concourses, stairwells, bars and restaurants. We would also like to remind supporters that unfortunately there is no re-admittance to Emirates Stadium, should any supporter wish to exit the stadium in order to smoke. We appreciate the cooperation of all supporters regarding this matter.
There are no cash machines inside Emirates Stadium. There is a Barclays Bank cash point situated on Drayton Park next to the Arsenal Box Office.
Food and Drink
Food within reason is allowed into the Stadium. Soft drinks in small plastic bottles and flasks are also allowed. Aluminium cans and alcohol are NOT allowed into the Stadium.
Tap water is freely available from the concessions . Please queue in the normal way and on request you will be given a plastic cup of water.
Buggies are allowed into the Stadium. On arrival at the turnstile please contact the nearest steward and they will arrange to store the buggy in one of the kiosks.
We do not recommend that babies or young children come to Emirates Stadium as a crowded environment is not in our opinion the best place for them. However if you do decide to bring a baby or young child with you they will need a ticket. Whilst we appreciate they would sit on a lap there needs to be a physical space for them in the Stadium. They must also be able to sit unaided in a tip up seat.
There are eight lifts in Emirates Stadium, two in each quadrant. The lifts are only to be used by people with mobility problems. On arrival to the Stadium please speak to one of the stewards who will help you with this.
Crutches are allowed into the Stadium, they should be placed safely underneath your seat. However, if your leg is in plaster cast and you are unable to bend it unfortunately you will not be able to sit in your seat as you can cause an obstruction.
Cameras and video cameras are allowed to be brought into the Stadium but due to copyright laws they can not be used when players are on the pitch. This also includes the players warm up session.
Suitcases/ Luggage storage
Small suitcases and holdalls are allowed into Stadium as long as they can fit underneath your seat without causing an obstruction to the walkway. Unfortunately there is nowhere within the Stadium to store large suitcases, this is due to security reasons. All bags are searched upon entry to the Stadium.
Aerosol sprays are NOT allowed into the Stadium, they will be confiscated upon entry. Air horns attached to aerosol cans are also NOT allowed. Perfumes can be brought into the Stadium however they will be temporarily confiscated by the steward who can store it for you and return it at the end of the match.
If you lose any personal items at Emirates Stadium on a matchday please contact the Stadium Management department on 020 7704 4030 or email@example.com Monday to Friday between 9am and 5pm.
Arsenal have a cycle parking facility, it is next to the All Arsenal Shop on Drayton Park. It holds up to 150 bicycles. Please speak to the security guard at Highbury House reception who will be able to assist you with this.
On a matchday a number of local roads around the perimeter of the Stadium are closed 2 hours before kick off. The roads remain closed throughout the match and do not reopen until approximately 45 minutes to 1 hour after the final whistle depending on activities outside the Stadium. If you require any advice with regards to drop off and pick up points please contact the Stadium Management department on 020 7704 4030 or firstname.lastname@example.org Monday to Friday between 9am to 5pm.