Ticket Transfer: A New Service for Disabled Supporters
The Disabled Supporters Ticket Transfer Service will enable Season Ticket holders who are unable to attend a game to either transfer their season ticket places to another Registered Disabled Supporter (Purple Member) or to a disabled supporter who is not a member. However, in the case of a transfer to a non- member either you or the disabled supporter concerned will have to provide the required proof of disability before the ticket transfer can be made.
Disabled Supporters will be able to use the Ticket Transfer Service via the Disability Liaison Team and NOT online. This is to ensure that (a) the carer/companion seat gets included in the Ticket Transfer and (b) that the disabled supporters concessionary ticket scheme is not abused in any way.
The Ticket Transfer Service will come into operation once a game has sold out and will operate alongside the existing Disabled Supporters Ticket Exchange Scheme. For further information please contact the Disability Liaison Team on 020 7619 5050.
HAPPY TO HELP
The Disabilility Liaison Team would like to remind all supporters with any mobility problems, whether or not you are a Registered Disabled Supporter (Purple Member), that we are always happy to provide advice and information about match day parking and access to the stadium to help make your visit to Emirates Stadium easier. Please call 020 7619 5050 (9.30am to 5.00pm Monday to Friday) or email firstname.lastname@example.org.
Important information regarding match day parking arrangements.
Due to the need to park the away coaches in Queensland Road and also keep the road clear for any emergency vehicles we can no longer allow vehicles to queue up in Queensland Road prior to the car park opening on a match day.
Therefore, from now on please do not arrive in Queensland Road before 12.30pm, for a 3.00pm kick off or before 5.30pm for a 7.45pm kick off. If you do arrive before these times you will not be allowed to enter Queensland Road.
For all other kick off times please do not arrive in Queensland Road more than two and half hours before the advertised kick off time.
REGISTERED DISABLED SUPPORTERS SCHEME (PURPLE MEMBERSHIP) 2013/2014 SEASON
The Registered Disabled Supporters Scheme (Purple Membership) is now open for the 2013/2014 season.
CLUB RECEIVES CENTRE OF EXCELLENCE AWARD
Arsenal Football Club has been recognised for demonstrating high standards in accessibility and providing a fully-inclusive experience for disabled supporters...for more click here.
Arsenal Audio Programme Service for Blind and Visually Impaired Supporters
The Arsenal Audio Programme is now be available as a Podcast. The Podcast is free of charge for a trial period while the new service is evaluated.
- Click here for the Audio Podcast for Marseille
- Click here for the Audio Podcast for Southampton
- Click here for the Audio Podcast for Liverpool
- Click here for the Audio Podcast for Chelsea
2013/2014 TICKET INFORMATION
2013/2014 Match Ticket Prices
|Category A||Category B||Category C|
|Lower Centre - Disabled||£34||£19.50||£13.50|
|Lower Wing - Disabled||£31||£17.50||£12.50|
|Lower Corner - Disabled||£31||£17.50||£12.50|
|Lower Behind Goal - Disabled||£31||£17.50||£12.50|
|Corner Upper - Disabled||£41||£23.50||£16.50|
|Upper Behind Goal - Disabled||£43.50||£25.50||£17.50|
Disabled Supporters Ticket Price information - Non Members
|Category A||Category B||Category C|
|Lower Centre - Disabled||£34.50||£19.50||£14|
|Lower Wing - Disabled||£31.50||£18||£13|
|Lower Corner - Disabled||£31.50||£18||£13|
|Lower Behind Goal - Disabled||£31.50||£18||£13|
|Corner Upper - Disabled||£41.50||£24||£16.50|
|Upper Behind Goal - Disabled||£44.50||£26||£18|
DISABLED SUPPORTERS TICKET EXCHANGE (TX)
Ticket Exchange works in the following way: Registered Disabled Season ticket holders, (Gold Members) who find that they are unable to attend a game, may email their details to email@example.com, with Ticket Exchange in the subject heading, or telephone the Disability Liaison Team on 020 7619 5050 and post their tickets for sale to Registered disabled supporters - Purple Members (subject to restrictions).
Registered disabled supporters - Purple Members looking for tickets may register an interest by completing the Ticket Exchange – Buy form. Importantly, the exchange will only come into operation on matches that have sold out. If submitting the form by email to firstname.lastname@example.org, supporters must ensure that Ticket Exchange Buy and the game concerned are in the subject heading.
Season Ticket holders who successfully sell their seat will have their membership card deactivated for that match. The value of all ticket(s) sold will be held in an account until the end of the season: this will be deducted from the following season’s membership fee (Season Ticket renewal). Only upon completion of each successful Ticket Exchange transaction is the seller’s membership card automatically deactivated which then activates the purchaser’s membership card.
We are unable to guarantee that seats that have been offered for sale will be sold. The seller of the ticket will be charged a nominal administration fee of approximately 10% which will fund the development and operation of the Ticket Exchange. The seller will therefore receive approximately 90% of the paid ticket value.
Ticket Exchange Buy and Ticket Exchange Sell forms can be found beneath all games marked Sold Out - TX.
For FAQs please click here.
REGISTRATION OF CREDIT/DEBIT CARD SERVICE 2013/2014
Registered Disabled Supporters (Gold or Purple Members) can register a debit or credit card number with the Disability Liaison Team. By doing so, supporters will again be able to submit their match ticket booking forms by email because; in the payment section they will only need to include the last four digits of their registered credit/debit card along with the CV2 number. Click here to download a debit/credit card registration form. Please note completed registration forms must be returned by post or faxed to 020 7704 4041.
If you will still be using the same debit/credit card that you registered last season there is no need to re-register for 2012/2013.
MEMBERSHIP AND GENERAL INFORMATION
Registered Disabled Supporters Scheme (Purple Membership) 2013/2014 Season Please note: The Purple Membership Scheme will open for new applications for the 2013/2014 season from Monday 1st July 2013.
Alun Francis: Disability Liaison Officer
Tel - 020 7619 5050 Disability Liaison Team (Mon to Fri 9.30am to 5pm)
Fax - 020 7704 4041
Email - email@example.com
Matchday Contact Number - 020 7619 5003
Non-Match Day Disabled Access
For information on access to the stadium for disabled people on Non-Match days please click here.
Arsenal Disabled Supporters Asscociation (ADSA) - Please click here for information