Disabled Supporters Information Page

In the next few days the Club will be opening the online service for Gold Members to renew their 2013 / 2014 season tickets.  However, please DO NOT try to renew your Disabled Supporters Season Ticket or carer ticket online.
 
In the next week or so the Disability Liaison Team will be sending out membership renewal packs to all disabled Season Ticket Holders (Gold Members) which will include;
 
·        A covering letter

·        Your Gold Membership Renewal Form for 2013 /2014

·        The Disabled Supporters Terms and Conditions for 2013/2014

·        The Disabled Supporters Eligibility Check form for 2013 /2014

·        A return envelope

 Please ensure that you correctly complete your Gold Membership renewal.  Also, that you have read and understood all the information provided and that you have enclosed the correct documentation with your Disabled Supporters Eligibility Check Form.
 
Also, please DO NOT call the Disability Liaison Team to try and renew your season ticket over the phone.

Thank you for your continued support and we look forward to welcoming you back to Emirates Stadium for the  2013/2014 season.
 
Disability Liaison Team 

Club receives Centre of Excellence award

Arsenal Football Club has been recognised for demonstrating high standards in accessibility and providing a fully-inclusive experience for disabled supporters...for more click here.

Arsenal Audio Programme Service for Blind and Visually Impaired Supporters

 The Arsenal Audio Programme is  now be available as a Podcast. The Podcast is free of charge for a trial period while the new service is evaluated.

Click here to download the Arsenal v Norwich City programme podcast.

Click here to download the Arsenal v Everton programme podcast.

Click here to download the Arsenal v Man Utd programme podcast.

Click here to download the Arsenal v Wigan Athletic programme podcast.

Disabled Supporters Ticket Exchange (TX)
Ticket Exchange works in the following way: Registered Disabled Season ticket holders, (Gold Members) who find that they are unable to attend a game, may email their details to disabilitytickets@arsenal.co.uk, with Ticket Exchange in the subject heading, or telephone the Disability Liaison Team on  020 7619 5050 and post their tickets for sale to Registered disabled supporters - Purple Members (subject to restrictions).

Registered disabled supporters - Purple Members looking for tickets may register an interest by completing the Ticket Exchange – Buy form. Importantly, the exchange will only come into operation on matches that have sold out. If submitting the form by email to disabilitytickets@arsenal.co.uk, supporters must ensure that Ticket Exchange Buy and the game concerned are in the subject heading.

Season Ticket holders who successfully sell their seat will have their membership card deactivated for that match. The value of all ticket(s) sold will be held in an account until the end of the season: this will be deducted from the following season’s membership fee (Season Ticket renewal). Only upon completion of each successful Ticket Exchange transaction is the seller’s membership card automatically deactivated which then activates the purchaser’s membership card.

We are unable to guarantee that seats that have been offered for sale will be sold. The seller of the ticket will be charged a nominal administration fee of approximately 10% which will fund the development and operation of the Ticket Exchange. The seller will therefore receive approximately 90% of the paid ticket value.

Ticket Exchange Buy and Ticket Exchange Sell forms can be found beneath all games marked Sold Out - TX.

For FAQs please click here.

Registration of Credit/Debit card service 2012/2013 
Registered Disabled Supporters (Gold or Purple Members) can register a debit or credit card number with the Disability Liaison Team. By doing so, supporters will again be able to submit their match ticket booking forms by email because; in the payment section they will only need to include the last four digits of their registered credit/debit card along with the CV2 number. Click here to download a debit/credit card registration form. Please note completed registration forms must be returned by post or faxed to 020 7704 4041.

If you will still be using the same debit/credit card that you registered last season there is no need to re-register for 2012/2013.

Membership and General Information
Registered Disabled Supporters Scheme (Purple Membership) 2013/2014 Season Please note: The Purple Membership Scheme will open for new applications for the 2013/2014 season from Monday 1st July 2013.

Contact

Alun Francis: Disability Liaison Officer

Tel - 020 7619 5050 Disability Liaison Team (Mon to Fri 9.30am to 5pm)
Fax - 020 7704 4041
Email - disability@arsenal.co.uk
Matchday Contact Number - 020 7619 5003

Introduction
Facilities for disabled supporters at the new Emirates Stadium include places for up to 241 wheelchair users on platforms located throughout the ground. There are also a number of places available for both visually impaired and ambulant disabled supporters again, situated in a variety of positions around the ground.

While the majority of disabled supporters places will be taken up by season ticket holders, a number will always be kept available for home match ticket holders(Purple Members). Also, disabled away supporters are allocated places within the away sections of Emirates Stadium. For full details please contact your own club.

Non-Match Day Disabled Access
For information on access to the stadium for disabled people on Non-Match days please click here.

Arsenal Disabled Supporters Asscociation (ADSA) - Please click here for information.