Disabled Supporters Information Page

In the next few days the Club will be opening the online service for Gold Members to renew their 2013 / 2014 season tickets.  However, please DO NOT try to renew your Disabled Supporters Season Ticket or carer ticket online.
 
In the next week or so the Disability Liaison Team will be sending out membership renewal packs to all disabled Season Ticket Holders (Gold Members) which will include;
 
·        A covering letter

·        Your Gold Membership Renewal Form for 2013 /2014

·        The Disabled Supporters Terms and Conditions for 2013/2014

·        The Disabled Supporters Eligibility Check form for 2013 /2014

·        A return envelope

 Please ensure that you correctly complete your Gold Membership renewal.  Also, that you have read and understood all the information provided and that you have enclosed the correct documentation with your Disabled Supporters Eligibility Check Form.
 
Also, please DO NOT call the Disability Liaison Team to try and renew your season ticket over the phone.

Thank you for your continued support and we look forward to welcoming you back to Emirates Stadium for the  2013/2014 season.
 
Disability Liaison Team 

Club receives Centre of Excellence award

Arsenal Football Club has been recognised for demonstrating high standards in accessibility and providing a fully-inclusive experience for disabled supporters...for more click here.

2013 Concerts Ticket Information

Muse Concerts Emirates Stadium - May 2013
Arsenal Football Club has announced that the multi-award winning band Muse will be performing at Emirates Stadium next year as part of ‘The 2nd Law Tour’.

Muse have sold more than 15 million albums worldwide throughout their history, and have won numerous awards including "Best British Live Act" at the Brit Awards on two occasions and a prestigious Grammy Award for their fifth studio album The Resistance. The Concert Dates are Saturday 25th May 2013 and Sunday 26th May 2013.

Disabled Spectators tickets are now on General Sale click here for booking form.

Tickets are priced as follows, plus booking fees and delivery charge. Please ensure that you highlight your order of preference on the booking form.

Disabled Spectators tickets will be priced as follows;

Saturday 25th May 2013
Upper Tier £ 55.00
Club Level (wheelchair only) £85.00 - SOLD OUT
Lower Tier Wheelchair User £49.50
Lower Tier VI/Ambulant Spectators £49.50 - SOLD OUT

Sunday 26th May 2013
Upper Tier £ 55.00
Club Level (wheelchair only) £85.00 SOLD OUT
Lower Tier Wheelchair User £49.50
Lower Tier VI/Ambulant Spectators £49.50 SOLD OUT

All prices include a free place for a carer/companion

Please note that In order for us to try and allocate you the most suitable available tickets disabled spectators will need to provide proof of disability in the form of either a copy of a recent DLA letter or a Doctor’s letter confirming the nature of your disability.

Blue Badge Parking for Muse now open click here for booking form

Green Day Concert Emirates Stadium Saturday 1st June 2013
This Concert is now SOLD OUT

Blue Badge Parking for Green Day is now fully booked.

Arsenal Audio Programme Service for Blind and Visually Impaired Supporters
 The Arsenal Audio Programme is  now be available as a Podcast. The Podcast is free of charge for a trial period while the new service is evaluated.

Click here to download the Arsenal v Norwich City programme podcast.

Click here to download the Arsenal v Everton programme podcast.

Click here to download the Arsenal v Man Utd programme podcast.

Click here to download the Arsenal v Wigan Athletic programme podcast.

Match Ticket Information 2012/2013    

  Newcastle v Arsenal - SOLD OUT

Barclays Premier League, Sunday 19th May 2013 ko 4.00pm

Allocation Information: 12 wheelchair user +carer places. 10 VI/ambulant disabled supporter +carer places. 

Parking Information: Newcastle have a limited amount of parking bays available which are free of charge and can be booked by telephone on 0191 201 8666 the week of the game, these are allocated on a first come first serve basis.

Season 2012/2013 Match Ticket Prices and Match Categories

* If purchased within the allotted time frame

• A', ‘B' and ‘C' categories are only applicable to home Premier League fixtures.
• UEFA Champions League and FA Cup fixtures will be based on A and B pricing.
• Pricing for the Capital One Cup (formerly the Carling Cup) will be similar to previous seasons.
• Match details for fixtures from January 2013 will be communicated in due course.

Category A games ticket allocation policy season 2012/2013
 
To be fair to all our Registered Disabled Supporters (Purple Members) who apply for match tickets for Category A games at Emirates Stadium, the Disability Liaison Team have decided that  for your application to be included in the ballot for Category A games in the 2012/ 2013  season you MUST have attended six  or more Category B or  C games (in any combination) during the last calendar year up to the date of the Category A game concerned.

Please note: This policy will not apply to  those people who have only joined the  Registered Disabled Supporters scheme (Purple Membership) this season (2012/ 2013) for Category A games up until 31st December 2012.  After which the above policy will apply.

Disabled Supporters Ticket Exchange (TX)
Ticket Exchange works in the following way: Registered Disabled Season ticket holders, (Gold Members) who find that they are unable to attend a game, may email their details to disabilitytickets@arsenal.co.uk, with Ticket Exchange in the subject heading, or telephone the Disability Liaison Team on  020 7619 5050 and post their tickets for sale to Registered disabled supporters - Purple Members (subject to restrictions).

Registered disabled supporters - Purple Members looking for tickets may register an interest by completing the Ticket Exchange – Buy form. Importantly, the exchange will only come into operation on matches that have sold out. If submitting the form by email to disabilitytickets@arsenal.co.uk, supporters must ensure that Ticket Exchange Buy and the game concerned are in the subject heading.

Season Ticket holders who successfully sell their seat will have their membership card deactivated for that match. The value of all ticket(s) sold will be held in an account until the end of the season: this will be deducted from the following season’s membership fee (Season Ticket renewal). Only upon completion of each successful Ticket Exchange transaction is the seller’s membership card automatically deactivated which then activates the purchaser’s membership card.

We are unable to guarantee that seats that have been offered for sale will be sold. The seller of the ticket will be charged a nominal administration fee of approximately 10% which will fund the development and operation of the Ticket Exchange. The seller will therefore receive approximately 90% of the paid ticket value.

Ticket Exchange Buy and Ticket Exchange Sell forms can be found beneath all games marked Sold Out - TX.

For FAQs please click here.

Registration of Credit/Debit card service 2012/2013 
Registered Disabled Supporters (Gold or Purple Members) can register a debit or credit card number with the Disability Liaison Team. By doing so, supporters will again be able to submit their match ticket booking forms by email because; in the payment section they will only need to include the last four digits of their registered credit/debit card along with the CV2 number. Click here to download a debit/credit card registration form. Please note completed registration forms must be returned by post or faxed to 020 7704 4041.

If you will still be using the same debit/credit card that you registered last season there is no need to re-register for 2012/2013.

Membership and General Information
Registered Disabled Supporters Scheme (Purple Membership) 2012/2013 Season
Please note The Purple Membership Scheme will be closed for the 2012/2013 season on Friday 30th November 2012.

Contact

Alun Francis: Disability Liaison Officer

Tel - 020 7619 5050 Disability Liaison Team (Mon to Fri 9.30am to 5pm)
Fax - 020 7704 4041
Email - disability@arsenal.co.uk
Matchday Contact Number - 020 7619 5003

Introduction
Facilities for disabled supporters at the new Emirates Stadium include places for up to 241 wheelchair users on platforms located throughout the ground. There are also a number of places available for both visually impaired and ambulant disabled supporters again, situated in a variety of positions around the ground.

While the majority of disabled supporters places will be taken up by season ticket holders, a number will always be kept available for home match ticket holders(Purple Members). Also, disabled away supporters are allocated places within the away sections of Emirates Stadium. For full details please contact your own club.

Non-Match Day Disabled Access
For information on access to the stadium for disabled people on Non-Match days please click here.

Arsenal Disabled Supporters Asscociation (ADSA) - Please click here for information.