Arsenal Ticket Exchange
Sellers Step by Step Guide
Step 1 - Visit the Online Box Office, enter your membership number and password. If you have forgotten your password click the Forgotten Password link and the password will be emailed to you. Select the Ticket Exchange link.
Step 2 - If a match is sold out and Ticket Exchange is applicable then a SELL button will appear next to the relevant match. Click on the sell button to post your seat for sale. If you are selling multiple tickets you will be able to select add additional clients where you will need to include their membership numbers and surname.
Step 3 - You will be presented with details of the seat/s and match that you wish to post. Contained within this screen will be the value that you will receive for the seat should it be sold and with a date when the posting will automatically be cancelled. If you wish you can change this date so the posting cancels sooner but NOT later than the default date. Should the seat not be sold your Season Ticket will remain in place for the match.
Step 4 - A final confirmation screen will appear with full details of the seat/s to be posted, click SELL TICKETS. You will then receive an email confirming the posting.
Step 5 - Should the seat be sold then a confirmation email will be sent and your Platinum/Gold Membership card will be de-activated for the match. A credit will be made against your account for the value of the ticket as stated in Step 3.
If a season ticket holder wishes to see the status of their posted seat(s), they can do so by logging into their ticketing account via the e-ticket hub. When logged in, click on the Ticket Exchange option where up-to-date details of your ticket will be provided. Please note that should your seat NOT be sold then your season ticket will become valid once the posting expires. It is therefore the responsibility of the seller to ascertain whether the seat has been sold as no e-mail confirmation will be sent if a ticket is not sold.
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