Wheelchair enclosure at Emirates Stadium
Disabled Supporters Information Page
Alun Francis: Disability Liaison Officer
Disability Liaison Team: 020 7619 5050 (Mon to Fri 9.30am to 5pm)
Fax: 020 7704 4161/4041 Email: disability@arsenal.co.uk
MATCHDAY CONTACT NUMBER 020 7619 5000
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INTRODUCTION
Facilities for disabled supporters at the new Emirates Stadium include places for up to 241 wheelchair users on platforms located throughout the ground. There are also a further 98 places available for both visually impaired and ambulant disabled supporters again, situated in a variety of positions around the ground.
While the majority of places will be taken up by season ticket holders, a number will be kept for home match ticket holders and away supporters.
IMPORTANT INFORMATION
Purple Membership New Applications 2009/2010
Important Information Update
The Purple Membership cheme is now closed to new until after the end of the current 2009/2010 season. However, all outstanding applications will be processed, including those held up by the current postal dispute.
Important information for those supporters who have already submitted their completed forms
Due to the ongoing postal strikes in London we are currently not sending out any Disabled Supporters Registration cards. However, you can apply for games provided you have received both Purple Membership cards, your own and your carer/companions.
Please note: Once the postal strikes are over you will not be able to apply for any matches until you have received your (white) Disabled Supporters Registration card, and both Purple Membership cards (your own and your carer/companion’s). Receipt of these cards can take up to 28 days from when the Disability Liaison Team receives your fully completed application.
Disabled Supporters Ticket Exchange (TX)
Ticket Exchange works in the following way: Registered Disabled Season ticket holders, (Gold Members) who find that they are unable to attend a game, may email their details to disabilitytickets@arsenal.co.uk, with Ticket Exchange in the subject heading, or telephone the Disability Liaison Team on 020 7619 5050 and post their tickets for sale to Registered disabled supporters - Purple Members (subject to restrictions).
Registered disabled supporters - Purple Members looking for tickets may register an interest by completing the Ticket Exchange – Buy form. Importantly, the exchange will only come into operation on matches that have sold out. If submitting the form by email to disabilitytickets@arsenal.co.uk, supporters must ensure that Ticket Exchange Buy and the game concerned are in the subject heading.
Season Ticket holders who successfully sell their seat will have their membership card deactivated for that match. The value of all ticket(s) sold will be held in an account until the end of the season: this will be deducted from the following season’s membership fee (Season Ticket renewal). Only upon completion of each successful Ticket Exchange transaction is the seller’s membership card automatically deactivated which then activates the purchaser’s membership card.
We are unable to guarantee that seats that have been offered for sale will be sold. The seller of the ticket will be charged a nominal administration fee of approximately 10% which will fund the development and operation of the Ticket Exchange. The seller will therefore receive approximately 90% of the paid ticket value.
Ticket Exchange Buy and Ticket Exchange Sell forms can be found beneath all games marked Sold Out - TX.
For FAQs please click here.
Non-Match Day Disabled Access
For information on access to the stadium for disabled people on Non-Match days please click here.
Blue Badge Parking: 2009/2010 Season
Applications for match day Blue Badge parking can now be submitted using the 2009/2010 booking form CLICK HERE. Completed forms can be submitted by email to: bluebadgeparking@arsenal.co.uk. Please ensure that you include ‘Parking Application’ and the match details in the subject box, Application can also be submitted by post to the address on the form.
IMPORTANT INFORMATION:
Due to the ongoing postal strikes in London we are receiving a large number of requests for duplicate permits on match days. The Disability Liaison Team (DLT) is already very busy on match days and dealing with requests for duplicate permits is taking up valuable staff time. We have therefore taken the decision NOT to issue any duplicate permits on match days for the time being.
Therefore, supporters who have applied for Blue Badge match day parking but have not received their permit must notify the DLT by 1.00pm on the day before an evening game and 1.00pm on the Thursday before a week end game that they need a duplicate permit. Any requests for duplicate permits received after these times will automatically be refused.
Please note, if you need to cancel your Blue Badge parking place this can still be done up to and including the day of game by using the contact details at the top of the page.
MATCH TICKET INFORMATION
Arsenal v Standard Liege - Ticket Information
UEFA Champions League. Wednesday, November 24, 2009. Kick-off: 7.45pm.
Registered disabled supporters (Purple Members) can apply for this fixture using the 2009/2010 home match ticket booking form CLICK HERE
Completed forms can be submitted by email to: disabilitytickets@arsenal.co.uk. Please ensure that you include ‘Ticket Application’ and the match details in the subject box. Applications can also be submitted by post to the address on the form. Please note; Applications wrongly completed or with missing information will automatically be returned.
IMPORTANT INFORMATION: Supporters currently renewing their Purple Membership MUST ensure their application has been processed, by checking with their bank or credit card company to confirm whether or not their renewal payment has gone through, BEFORE submitting an application. People applying for Purple Membership for the first time MUST wait to receive both Purple Membership cards (theirs and the carer/companion card) BEFORE applying for tickets. Please note that it can take up to 28 days from receipt of your completed application before membership cards are dispatched.
IMPORTANT INFORMATION: Due to recent changes to the Club’s Data Handling and Protection Policy we can no longer accept Credit or Debit card details by email. Disabled Supporters wishing to pay by credit or debit card must submit completed forms by post ONLY.
Sunderland v Arsenal - Ticket Information
Barclays Premier League. Saturday, Nov 21, 2009. Kick-off: 3pm.
Booking period now closed.
Arsenal v Chelsea - SOLD OUT - TX
Barclays Premier League. Sunday, November 29, 2009. Kick-off: 4pm.
This fixture is now open for Ticket Exchange. Platinum / Gold members click here for Ticket Exchange Sell form.
In line with the Disability Liaison Teams policy of giving Purple Members the chance of at least one Category A game each season. Those supporters whose applications were unsuccessful for the Tottenham game and who have now applied for Chelsea will be given priority.
Man City v Arsenal - Ticket Information
Carling Cup. Wednesday, December 2, 2009. Kick-off: 7.45pm.
Registered disabled supporters (Platinum/Gold/Purple Members) can apply for this fixture using the 2009/2010 away match ticket booking form CLICK HERE.
The booking period for this game will close on Monday 23rd November, subject to availability. Please note any applications received outside the booking period will automatically be rejected.
Completed forms can be submitted by email to: disabilitytickets@arsenal.co.uk. Please ensure that you include ‘Ticket Application’ and the match details in the subject box. Applications can also be submitted by post to the address on the form. Please note; Applications wrongly completed or with missing information will automatically be returned.
IMPORTANT INFORMATION: Supporters currently renewing their Purple Membership MUST ensure their application has been processed, by checking with their bank or credit card company to confirm whether or not their renewal payment has gone through, BEFORE submitting an application.
IMPORTANT INFORMATION: The number of tickets available to Registered Disabled Supporters (Platinum, Gold or Purple members) for away games is generally quite small. Where applications exceed the number of tickets available priority will be given to regular away travelers.
IMPORTANT INFORMATION: Due to recent changes to the Club’s Data Handling and Protection Policy we can no longer accept Credit or Debit card details by email. Disabled Supporters wishing to pay by credit or debit card must submit completed forms by post ONLY.
Arsenal v Stoke - SOLD OUT - TX
Barclays Premier League. Saturday, December 5, 2009. Kick-off: 3pm.
This fixture is now open for Ticket Exchange. Platinum / Gold members click here for Ticket Exchange Sell form.
Olympiacos v Arsenal - Ticket Information
UEFA Champions League. Wednesday, December 09, 2009. Kick-off: 7.45pm.
Registered disabled supporters (Platinum/Gold/Purple Members) can apply for this fixture using the 2009/2010 away match ticket booking form CLICK HERE.
Completed forms can be submitted by email to: disabilitytickets@arsenal.co.uk. Please ensure that you include ‘Ticket Application’ and the match details in the subject box. Applications can also be submitted by post to the address on the form. Please note; Applications wrongly completed or with missing information will automatically be returned.
IMPORTANT INFORMATION: Supporters currently renewing their Purple Membership MUST ensure their application has been processed, by checking with their bank or credit card company to confirm whether or not their renewal payment has gone through, BEFORE submitting an application.
IMPORTANT INFORMATION: The number of tickets available to Registered Disabled Supporters (Platinum, Gold or Purple members) for away games is generally quite small. Where the number of applications exceeds the number of tickets available the allocation will be made on the basis of applicants away credits.
IMPORTANT INFORMATION: Due to recent changes to the Club’s Data Handling and Protection Policy we can no longer accept Credit or Debit card details by email. Disabled Supporters wishing to pay by credit or debit card must submit completed forms by post ONLY.
Liverpool v Arsenal - Ticket Information
Barclays Premier League. Sunday, December 13, 2009. Kick-off: 4pm.
Registered disabled supporters (Platinum/Gold/Purple Members) can apply for this fixture using the 2009/2010 away match ticket booking form CLICK HERE.
The booking period for this game will close on Friday 4th December 2009, subject to availability.. Please note any applications received outside the booking period will automatically be rejected.
Completed forms can be submitted by email to: disabilitytickets@arsenal.co.uk. Please ensure that you include ‘Ticket Application’ and the match details in the subject box. Applications can also be submitted by post to the address on the form. Please note; Applications wrongly completed or with missing information will automatically be returned.
IMPORTANT INFORMATION: Supporters currently renewing their Purple Membership MUST ensure their application has been processed, by checking with their bank or credit card company to confirm whether or not their renewal payment has gone through, BEFORE submitting an application.
IMPORTANT INFORMATION: The number of tickets available to Registered Disabled Supporters (Platinum, Gold or Purple members) for away games is generally quite small. Where applications exceed the number of tickets available priority will be given to regular away travelers.
IMPORTANT INFORMATION: Due to recent changes to the Club’s Data Handling and Protection Policy we can no longer accept Credit or Debit card details by email. Disabled Supporters wishing to pay by credit or debit card must submit completed forms by post ONLY.
Burnley v Arsenal - Ticket Information
Barclays Premier League. Wednesday, Dec 16, 2009. Kick-off: 7.45pm.
Registered disabled supporters (Platinum/Gold/Purple Members) can apply for this fixture using the 2009/2010 away match ticket booking form CLICK HERE.
The booking period for this game will close on Monday 7th December 2009, subject to availability.. Please note any applications received outside the booking period will automatically be rejected.
Completed forms can be submitted by email to: disabilitytickets@arsenal.co.uk. Please ensure that you include ‘Ticket Application’ and the match details in the subject box. Applications can also be submitted by post to the address on the form. Please note; Applications wrongly completed or with missing information will automatically be returned.
IMPORTANT INFORMATION: Supporters currently renewing their Purple Membership MUST ensure their application has been processed, by checking with their bank or credit card company to confirm whether or not their renewal payment has gone through, BEFORE submitting an application.
IMPORTANT INFORMATION: The number of tickets available to Registered Disabled Supporters (Platinum, Gold or Purple members) for away games is generally quite small. Where applications exceed the number of tickets available priority will be given to regular away travelers.
IMPORTANT INFORMATION: Due to recent changes to the Club’s Data Handling and Protection Policy we can no longer accept Credit or Debit card details by email. Disabled Supporters wishing to pay by credit or debit card must submit completed forms by post ONLY.
Arsenal v Hull City - Ticket Information
Barclays Premier League. Saturday, December 19, 2009. Kick-off: 5.30pm.
Registered disabled supporters (Purple Members) can apply for this fixture using the 2009/2010 home match ticket booking form CLICK HERE.
Completed forms can be submitted by email to: disabilitytickets@arsenal.co.uk. Please ensure that you include ‘Ticket Application’ and the match details in the subject box. Applications can also be submitted by post to the address on the form. Please note; Applications wrongly completed or with missing information will automatically be returned.
IMPORTANT INFORMATION: Supporters currently renewing their Purple Membership MUST ensure their application has been processed, by checking with their bank or credit card company to confirm whether or not their renewal payment has gone through, BEFORE submitting an application. People applying for Purple Membership for the first time MUST wait to receive both Purple Membership cards (theirs and the carer/companion card) BEFORE applying for tickets. Please note that it can take up to 28 days from receipt of your completed application before membership cards are dispatched.
IMPORTANT INFORMATION: Due to recent changes to the Club’s Data Handling and Protection Policy we can no longer accept Credit or Debit card details by email. Disabled Supporters wishing to pay by credit or debit card must submit completed forms by post ONLY.
Arsenal v Aston Villa - Ticket Information
Barclays Premier League. Sunday, December 27, 2009. Kick-off: 1.30pm.
Registered disabled supporters (Purple Members) can apply for this fixture using the 2009/2010 home match ticket booking form CLICK HERE.
Completed forms can be submitted by email to: disabilitytickets@arsenal.co.uk. Please ensure that you include ‘Ticket Application’ and the match details in the subject box. Applications can also be submitted by post to the address on the form. Please note; Applications wrongly completed or with missing information will automatically be returned.
IMPORTANT INFORMATION: Supporters currently renewing their Purple Membership MUST ensure their application has been processed, by checking with their bank or credit card company to confirm whether or not their renewal payment has gone through, BEFORE submitting an application. People applying for Purple Membership for the first time MUST wait to receive both Purple Membership cards (theirs and the carer/companion card) BEFORE applying for tickets. Please note that it can take up to 28 days from receipt of your completed application before membership cards are dispatched.
IMPORTANT INFORMATION: Due to recent changes to the Club’s Data Handling and Protection Policy we can no longer accept Credit or Debit card details by email. Disabled Supporters wishing to pay by credit or debit card must submit completed forms by post ONLY.
| Upper/Lower Tier | Category A | Category B |
| Wing Lower | £23.50 | £16.25 |
| Corner Lower | £23.50 | £16.25 |
| Goal Lower | £23.50 | £16.25 |
| Corner Upper | £30.25 | £21.50 |
| Goal Upper | £32.75 | £23.00 |
Postal Address:
Disability Liaison Team
Highbury House
75, Drayton Park
London
N5 1BU
ADSA (Arsenal Disabled Supporters Association) has been formed over the latter part of the 2006 /07 season. Please click here for more information.
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