HOME MATCH TICKET CONDITIONS OF ISSUE FOR SEASON 2012-2013 

1. Issue of Home Match Ticket

1.1 The issue of a Home Match Ticket (whether by activation of electronic entry card upon successful ticket application or otherwise) and subsequent access to the Ground is subject to the Terms & Conditions of Entry (as may be amended from time to time).  

1.2 Home Match Tickets are for the use of supporters of the Club only.  By applying for the Home Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.

1.3 The Club licenses you to use Home Match Tickets as selling agent for, and on behalf of, ASMCL.  As a result, ASMCL will have all of the rights and obligations of the Club under these Conditions and your rights and obligations under these Conditions of Issue shall lie against ASMCL only.

2. Admission to the Ground

2.1 Use of the Home Match Ticket constitutes acceptance of the Terms & Conditions of Entry and these Conditions of Issue.

2.2 A Home Match Ticket permits you to occupy at the Match the seat indicated on the Home Match Ticket or stated on the confirmation receipt/email of purchase in respect of your electronic entry card or such other alternative seat of equal value as the Club may allocate to you at its reasonable discretion.

2.3 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Home Match Ticket or ticket confirmation in any subsequent Match or season.

2.4 Save as set out in paragraph 2.5 below, you shall not bring into (or use within) the Ground any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to a Match or any aspect of it. Any person acting in breach of this provision may have such equipment confiscated and/or may be required to deliver up any tapes, films, disks or other recordings or data to the Premier League and/or the Club and the copyright in such recording or transmission is hereby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to the Premier League and to the Club.

2.5 Mobile telephones and cameras are permitted within the Ground, provided that they are used for personal and private use only.

2.6 Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials.

2.7 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature.  For the avoidance of doubt this paragraph shall not prevent the lawful distribution of text publications in any format which do not infringe paragraph 2.6 where both the content and the publication are lawful in all respects and do not in the Club’s reasonable opinion constitute a threat or potential threat to public order.

2.8 The Club reserves the right to refuse admission or eject from the Ground any person who fails to comply with the Terms & Conditions of Entry. Without prejudice to the representation at paragraph 1.2 above, and in light of the Home Match Ticket holders being grouped together in designated areas, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrate support for the Visiting Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered.

3. Use of Home Match Ticket

3.1 The Home Match Ticket is issued for your sole use and you shall not sell, assign or (save as set out in paragraphs 3.3 and 3.4 below) transfer the Home Match Ticket or the benefit of it to any other person without the prior written consent of the Club. The reference to selling the Home Match Ticket includes offering to sell a Home Match Ticket (including, without limitation, via any online auction website), exposing a Home Match Ticket for sale, making a Home Match Ticket available for sale by another and advertising that a Home Match Ticket is available for purchase. 

3.2 The Home Match Ticket may not be offered as a prize in any promotion or competition or transferred, lent or sold to any third party as part of a hospitality or travel package, given to a third party who agrees to buy another good or service or used for any other commercial purpose save as expressly authorised by the Premier League or the Club.

3.3 If more than one Home Match Ticket is issued to you, one Home Match Ticket must be retained by you for your personal use (subject to the provisions below)  and the remainder may be transferred to your Guest(s) for his/her personal use only, PROVIDED THAT:

(A) such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket;

(B) such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business; 

(C) such transfer to any Guest(s) will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this paragraph or any rights to a refund under paragraph 5.3)  apply to the Guest(s) as if he/she were the original purchaser of the Home Match Ticket (you must inform the Guest(s) of this) and he/she shall be bound by the Terms & Conditions of Entry; and

(D) you will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club and/or any police officer.

3.4 In the event that you and/or your Guest are unable to use any Home Match Ticket then you may transfer that Home Match Ticket(s) to a natural person who is known to you personally and who would be entitled (under the Terms & Conditions of Entry and otherwise) to purchase such Home Match Ticket and attend such Match PROVIDED THAT:

(A) such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket;

(B) such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business; 

(C) such transfer will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this paragraph or any rights to a refund under paragraph 5.3) apply to the transferee as if he were the original purchaser of the Home Match Ticket (and you must inform the transferee of this); and

(D) you will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.

3.5 The Home Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.

3.6 Any Home Match Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Home Match Ticket shall be nullified.  Misuse of this Home Match Ticket may result in the holder being refused entry to, or ejected from the Ground in respect of a particular Match and/or the cancellation and withdrawal of this Home Match Ticket.  In the event of any cancellation and withdrawal in accordance with this paragraph 3.6, no refund shall be payable.  The Club further reserves its right to take any legal action or disciplinary action against any person(s) as it sees fit in connection with such matters, including a claim for an account of profits made from an unauthorised use of the Home Match Ticket. 

3.7 If you act, or incite others to act, in such a way so as to cause the bringing of disciplinary action against the Club by FIFA, UEFA, The Football Association or The FA Premier League, you and those acting in concert with you shall be jointly and severally liable to the Club for any loss the Club thereby suffers.  Similarly, you and those acting in concert with you shall also be jointly and severally liable to the Club for any loss the Club suffers as a result of the behaviour of a third party gaining access to a Match using your ticket with your permission or through any act or omission on your part.

3.8 The unauthorised sale or disposal of a Home Match Ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006, and such sale or disposal is also illegal under the terms of section 2 of the Fraud Act 2006.  The Club will inform the police when it becomes aware that a Home Match Ticket has been sold illegally and will press for charges to be brought against those breaking the law.  If you are convicted of a ticket touting offence, or we reasonably suspect you to have committed such an offence, we will notify the Premier League who may in turn notify other Premier League Clubs, Football Authorities and/or the relevant law enforcement authorities. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details) and, to the extent necessary, you consent to our use of your data for such purposes. We will use this to identify and prevent ticket touting offences and disorder at matches.

3.9 By entering the Ground, all persons acknowledge that photographic images and/or video recordings and/or stills taken from those video recordings may be taken of them and may also be used in televised coverage of the game or by the Club and/or any Football Authority in perpetuity, by way of any present or future media, for any purpose deemed reasonable by the Club, including, without limitation, for marketing or promotional purposes. Entry into the Ground is confirmation that all persons have consented to such use of their image unless the Club is notified in writing to the contrary. If any images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such image. However, if this is not possible, then entry into the Ground shall be deemed consent unless the Club is notified in writing to the contrary.

3.10 If a Home Match Ticket holder is not 16 years old or over, his/her parent(s) and/or guardian(s) are also responsible for his/her actions, conduct and compliance with these conditions.

4. Pricing & Ticket Information

Whilst we try to ensure that pricing and ticketing information on our website are correct at all times, errors may occasionally occur. If we discover an error in the price or nature of the ticket you have ordered, we will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification or cancelling it. If we are unable to contact you, we will unfortunately have to treat the order as cancelled. If the order is cancelled, we will of course provide you with a full refund (including booking fees).

5. Changes to Dates, Refunds & Exchanges

5.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date.  Subject to paragraph 5.2 below, the Club reserves the right to reschedule any Match without notice and without any liability whatsoever.  It is your responsibility to ascertain the date and kick-off time of any rescheduled Match.

5.2 In the event of the postponement or abandonment of the Match, or if the Match has, for any reason, to be played out of view of the public, you will be entitled to receive a full refund (including any booking and administration fee) on tickets purchased direct from the Club or its authorised agent or receive the equivalent ticket for the subsequent re-arranged Match (if any) via such application procedure as the Club stipulates, subject to any and all applicable terms and conditions.  The Club will have no further, or other, liability whatsoever, including (but not limited to) for any indirect or consequential loss or damage including (but not limited to) loss of enjoyment or travel or accommodation costs.

5.3 In order to obtain a refund on the Home Match Ticket, in accordance with paragraph 5.2 above, a written request must be received by the Club’s box office no later than 72 hours prior to the time of the advertised kick off of the Match.  A refund (excluding booking and administration fees and subject to a cancellation fee) will only be issued on production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was originally sold.  For the avoidance of doubt, the final decision belongs to the Club.

5.4 As any Home Match Ticket(s) obtained through the “Ticket Exchange Service” are purchased from the seller (rather than the Club), the Club will not be liable for any refunds of tickets purchased.

5.5 The Club does not guarantee that the team for any particular match will necessarily only be selected from the Club’s regular first team players. The team manager may consider it desirable on occasions to omit regular first team players and select the team from the full playing squad. 

6. Any Lost or Stolen Home Match Tickets

6.1 In order to gain admission to the Ground, the Home Match Ticket must be presented in its entirety at the Match or used to gain access to the Stadium.

6.2 The Club is not responsible for any Home Match Ticket which is forgotten, lost, stolen, defaced, damaged or destroyed.  If the Home Match Ticket is forgotten, lost, stolen, defaced, damaged or destroyed, a duplicate card or ticket may be issued to the original purchaser, at the Club’s discretion, upon payment by the original purchaser to the Club of a non-refundable administration fee of £10.00 at the Club’s match day ticket office.  The Club reserves the right to withdraw this duplicate ticket facility for any particular Match or Matches without notice.

7. Cancellation and Withdrawal of Home Match Ticket

7.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms & Conditions of Entry to cancel and withdraw any Home Match Ticket issued to the purchaser.  In the event of such cancellation, no refund will be paid.  Without prejudice to the general nature of the above, the following actions shall constitute serious breach of the Terms & Conditions of Entry:

(A) Smoking (including the use of electronic cigarettes) in designated non-smoking areas;

(B) being (or appearing to be) drunk or intoxicated;

(C) persistent standing in seated areas whilst the Match is in progress;

(D) sale or transfer (save as permitted) of this Home Match Ticket to any person;

(E) deliberate misuse of the Home Match Ticket; 

(F) any misrepresentation in relation to paragraph 1.2;

(G) the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or of a racist, homophobic or discriminatory nature;

(H) the throwing of any object within the Ground without lawful authority or excuse; 

(I) the use of foul, obscene, abusive and/or racist, homophobic or discriminatory language and/or gestures;

(J) the supply of any misleading or incorrect information in any application; 

(K) any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of a Home Match Ticket; and

(L) any breach of paragraphs 2.4 or 2.5, above.

7.2 In the event that your Home Match Ticket is withdrawn or cancelled, the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion.

8. Exclusion of Liability

8.1 The Club hereby excludes any liability for any loss, injury or damage to persons/property in or around the Ground except, in respect of death or personal injury resulting from any negligence of the Club or for fraud of the Club.

8.2 Neither the Premier League nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

8.3 Except as otherwise set out in these Conditions of Issue, and to the fullest extent permitted by applicable law, the Club shall not have any liability in respect of any failure to carry out, or any delay in carrying out, any matter in respect of these Conditions of Issue, including admitting you and/or your Guest(s) to the Ground for a particular match, caused by any circumstances outside the Club’s reasonable control.

9. General

9.1 The invalidity or partial invalidity of any provision of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect.

9.2 Notwithstanding any other provision in these Conditions of Issue and with the exception of FIFA, UEFA, The FA, the Premier League and the Football League, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue.  Nothing in these Conditions of Issue shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

9.3 The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions of Issue, the documents referenced herein or by law shall not constitute a waiver of that right, power or remedy.  

9.4 These Conditions of Issue, and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.  The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales. 

10. Definitions

In the Conditions of Issue, the following words and phrases shall have the following meanings:

“ASMCL” means Arsenal Stadium Management Company Limited.

“Club” means The Arsenal Football Club plc.

"Conditions of Issue" means these terms and conditions governing the issue and use of a Home Match Ticket.

“Football Authority” means The Premier League, Football Association, the Football Association of Wales, FIFA, UEFA and/or any other relevant governing body of association football.

"Ground" means Emirates Stadium, London N7 7AJ.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground (copies of which are on display at the Ground and which can also be obtained upon request from the Club).

“Guest” means a relative, friend, colleague and/or, companion to disabled supporters who would be entitled to purchase a Home Match Ticket under the Terms & Conditions of Entry.

"Home Match Ticket" means the electronic entry card, print at home ticket, printed paper ticket or any other method for entry stipulated by the Club from time to time (and/or any rights arising out of or in connection with the foregoing) for admission to a Match.

"Match" means any Premier League football match and any Relevant Cup Match in which the Club participates and that takes place at the Ground during Season 2012-2013.

“Relevant Cup Match” means any home match in the FA Cup, League Cup or a UEFA Competition played by the Club’s men’s first team at the Ground during the Season (including any home replays and any matches in the FA Cup or a UEFA Competition played by the Club’s men’s first team which are switched from another team’s ground and played at the Ground).

"Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, The Premier League and The Football League; the Ground Regulations; and the Conditions of Issue.  Any amendments to the Terms & Conditions of Entry will be notified to you either through the respective organisation’s website, or by being put on display at the Ground and through the website, www.arsenal.com.

“UEFA Competition” means the UEFA Champions League or the UEFA Europa League.

"Visiting Club" means the football club playing against the Club in respect of the Match.

Click here to download the terms and conditions.

Copyright 2014 The Arsenal Football Club plc. Permission to use quotations from this article is granted subject to appropriate credit being given to www.arsenal.com as the source 23 Apr 2012