Use of Cookies

When you visit our websites (the “Websites”), you may provide us with two types of information: (i) Personal Information - which you knowingly choose to disclose, that is collected on an individual basis and is used in accordance with our Privacy Policy; and (ii) Website Use Information which is collected on an aggregate basis as you and others browse the Websites, and is used as set out in this Cookies Policy. 

You can surf the Websites anonymously and access important information without revealing your identity. However, in order to provide a better service, we use “cookies” to measure your visits to our Websites, which make it easier for you to log on during future visits.  A cookie is a small text file that our Websites store on your web browser and can later retrieve.  These allow us to distinguish you from other users of the Websites, however this information does not allow us to identify you personally and you remain anonymous unless you have otherwise provided us with Personal Information. 

Some of the cookies we use are essential for parts of the Websites to operate, for example to remember when you add a purchase to your shopping basket or to enable you to pay for a product securely.  Others help us to provide you with a better browsing experience, for example by remembering when you have logged in and what your display preferences are.  We also use ‘analytical’ cookies (including Google Analytics) which allow us to recognise and count the number of visitors to our Websites and see how visitors move around the Websites.  This helps us to improve the way our Websites work, for example, by ensuring that visitors can easily find what they need, and by telling us what features of the Websites are most popular.  A list of the cookies that the Websites use, and their function, is below.

If you choose not to delete and/or block cookies from the Websites, and continue to use the Websites, you are thereby consenting to our use of such cookies.

Arsenal.com

Cookie Lifetime Purpose
CLUBCODE, USERTYPE, VLUID Session Enables subscribers to access archive content from the previous incarnation of Arsenal Player (ATVO). 
guid 2 hours Used by Arsenal Player to log the user in automatically when the user is already logged into www.arsenal.com.
userloggedin; live_logged_in; usersubscribed; tsz Session These cookies reflect whether or not you are logged in, whether or not you are an Arsenal member, and record your user preferences, for example your preferred font size. This improves performance by reducing the number of situations which require interaction with the server.
venda Session Cross-authentication with the ArsenalDirect website. 
__utma; __utmb; __utmc; __utmz Varies – session to as long as the browser/user allows Google Analytics tracking cookie. These cookies give us information on how users move around the website.   We use the data to see what is popular on the site and not, which enables us to work to improve the site.  We cannot identify individual users from the information these cookies provide to us. 
_bricks_channel_ 1 year This cookie enables us to track bookings for stones and inscriptions with the channel that they came to us from.
ilike_nn (where n is a natural number) 30 days - 1 year Records when users ‘like’ a story or vote in a poll.  This enables us to impose a limit of one vote/like per user in each case.
user_forename  Varies – 2 hours by default but 6 months if “remember me” box is ticked This cookie is used to store the forename of the currently logged in user (used to display the welcome message in the top navigation ).
remember_me 6 months This cookie is used to store a unique string value which will auto log the user back in when revisiting either site after their session has expired.
sso Removed after used This is the single-sign-on cookie, which is used to log the user in on either Arsenal.com or Arsenal Player when they have logged into the other site. For example, logging in on Arsenal.com will set this cookie so that when you visit Arsenal Player you are automatically logged in.

Arsenal Player (player.arsenal.com)

Cookie Lifetime Purpose
ATVOEmail; ATVOHash Session Enables subscribers to access archive content from the previous incarnation of Arsenal Player (ATVO).
__utma; __utmb; __utmc; __utmz Varies – session to as long as the browser/user allows. Google Analytics tracking cookie. These cookies give us information on how users move around the website.   We use the data to see what is popular on the site and not, which enables us to work to improve the site.  We cannot identify individual users from the information these cookies provide to us.
arsenal-player-size; rememberme 2 weeks - 1 year Stores users’ preference, for example, for small/large video size in Arsenal Player and whether the user wishes Arsenal Player to remember their username (to auto-complete this in the login form).
player_subscription 2 hours Used to tailor the experience of the Player video embeds so that the user is receiving information relevant to their current subscription status.

Arsenal Direct (arsenaldirect.arsenal.com)

Cookie Lifetime Purpose
locn; lang; newCurr Varies – one week to never deleted Collects region and language codes and setting user region and display language.  Enables website to provide an appropriate exchange rate for the user.
RSI; RVI; vbmprods; vbmtracker One week Collects information regarding user’s use of the website to enable us to provide a more tailored website to the user.  For example, these cookies record the last 3 keyword searches by that user (to enable them to quickly re-do such searches), and record recently viewed items for the purposes of building and displaying the "recently viewed items" and “recommended items” panel.
referid; httprefer 2 days These cookies tell us which third party site (if any) you came to the website from. 
Setview; setViewPerPage  1 week Records user's preferences, for example, how the product information page is displayed and the number of products to view per page.
Tracking tags Varies – session to as long as the browser/user allows. Google Analytics tracking cookie. These cookies give us information on how users move around the website.   We use the data to see what is popular on the site and not, which enables us to work to improve the site.  We cannot identify individual users from the information these cookies provide to us.
Quench Session This is a group of Venda tracking cookies which provide us with information on how users move around the website, so that we can work to improve the site.  We cannot identify individual users from the information these cookies provide to us.

Ticketing Site (eTicketing.co.uk/arsenal)

Cookie Lifetime Purpose
__utma; __utmb; __utmc; __utmz Varies – session to as long as the browser/user allows. Google Analytics tracking cookie. These cookies give us information on how users move around the website.   We use the data to see what is popular on the site and not, which enables us to work to improve the site.  We cannot identify individual users from the information these cookies provide to us.
uid; uvc; uit; psc; pid 2 Years These cookies enable a user to bookmark a page with Delicious, Digg, Facebook, Reddit or StumbleUpon, and move efficiently between our website, addthis, Facebook and Twitter. 

Premium Concierge Service

Cookie Lifetime Purpose
_ga 1 year Google Analytics tracking cookie. These cookies give us information on how users move around the website.   We use the data to see what is popular on the site and not, which enables us to work to improve the site.  We cannot identify individual users from the information these cookies provide to us.
arsenal-cookie-warning 2 years This cookie is set when you view the cookie message at the top of the page for the first time. This prevents further visits to the site showing this message.
ASP.NET_SessionId Session This cookie stores a session ID. If you are a registered user of the site when you log in this cookie enables us to retrieve your details. No user details are stored in this cookie.

You may delete and block all cookies from the Websites, but parts of the Websites may not then work. Most web browsers allow some control of most cookies through the browser settings, for example you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

In certain cases, the Websites may also employ flash cookies. Flash cookies are used to improve and enhance your web browsing experience (such as enabling advertising to be specifically tailored to your interests or facilitating purchases to be transferred to your shopping basket when making a purchase). For further details about flash cookies, please visit http://kb2.adobe.com/cps/526/52697ee8.html

To adjust your preferences for flash cookies (and whether or not you wish to accept them for the Websites or other websites), please visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

Copyright 2014 The Arsenal Football Club plc. Permission to use quotations from this article is granted subject to appropriate credit being given to www.arsenal.com as the source 9 Jul 2012